My computer keeps freezing

[Cloggy987]

I just build a new system with a ryzen 5 2600 and a rx 580 using the ASUS b450 prime mother bored every time I boot up the pc after about 2 minutes later it freezes. What’s the problem any ideas 

[Cloggy987]

3 minutes ago, Alexsolo said:

Could be related to many things! Is it when you're playing games or doing something in particular? random even when idle? We'll need a little more detail...

No I just built it when I turn it on it just freezes 

When I try booting it up to install windows. If I go into the Bios it still freezes after a minute 

Edited May 25, 2019 by Cloggy987

[Cloggy987]

Ok I’ll try I have 2 sticks of ddr4 3000mz my bored says to put it in the second and fourth slot 

[Cloggy987]

Just now, Alexsolo said:

Yeah I'm only asking you to put it in the first slot for testing purposes. 

Yeah I just have still no luck just froze again 

 

[Stefan Payne]

1 hour ago, Cloggy987 said:

I just build a new system with a ryzen 5 2600 and a rx 580 using the ASUS b450 prime mother bored every time I boot up the pc after about 2 minutes later it freezes. What’s the problem any ideas 

What Powersupply??

What Memory?

[Cloggy987]

2 minutes ago, Stefan Payne said:

What Powersupply??

What Memory?

550w 80 plus Corsair 

corsair  vengeance ddr4 3000hz

[Cloggy987]

5 minutes ago, Alexsolo said:

Try the other RAM stick on its own... 

 

7 minutes ago, Alexsolo said:

Try the other RAM stick on its own... 

In what slot ?

[Stefan Payne]

2 minutes ago, Cloggy987 said:

550w 80 plus Corsair 

corsair  vengeance ddr4 3000hz

OK, replace the PSU.

A 10-15 Year old PSU is not a good idea with modern Components.

You need a new, good quality PSU such as Bitfenix Formula, be quiet Pure Power 11, 400W or more.

[Cloggy987]

1 minute ago, Stefan Payne said:

OK, replace the PSU.

A 10-15 Year old PSU is not a good idea with modern Components.

You need a new, good quality PSU such as Bitfenix Formula, be quiet Pure Power 11, 400W or more.

its  brand new 

[Cloggy987]

1 minute ago, Alexsolo said:

Just the first one, doesn't REALLY matter. It's just to check if there's not 1 defective stick in the set. 

okay but when go in to the bios when it lets me it came up recognises Both sticks 

[Cloggy987]

3 minutes ago, Alexsolo said:

Just the first one, doesn't REALLY matter. It's just to check if there's not 1 defective stick in the set. 

nope still freezes what should the idle temp be on a ryzen 5 2600 it a around 40 to 43 degrees C

[Stefan Payne]

12 minutes ago, Cloggy987 said:

its  brand new 

Corsair has no 80plus 550W right now.

SO its New Old Stock at best.

What 550W is it exactly?

[Cloggy987]

no because I haven't even being able to install windows to get on to the system I freezes when booting up or trying to install windows  

[Cloggy987]

3 minutes ago, Stefan Payne said:

Corsair has no 80plus 550W right now.

SO its New Old Stock at best.

What 550W is it exactly?

its a vs550 80 plus 

I bought it off the corsair website 

[Cloggy987]

14 minutes ago, Alexsolo said:

Yeah 40 degrees idle temp is fine. 

 

Yeah defective RAM will be detected and work to boot, but may present issues in windows.

 

Have you installed ALL drivers?

 

no because I haven't even being able to install windows to get on to the system I freezes when booting up or trying to install windows  

[Cloggy987]

4 minutes ago, Alexsolo said:

If you unplug your hard drives, does it still freeze when booting into the windows installation media or the BIOS?

no it doesn't freeze I unplugged my m.2 and all I have left it my usb boot drive

[Cloggy987]

Just now, Alexsolo said:

Do you have another place to put the M.2 drive on the mobo? I'd try that. Might be a defective drive or a defective motherboard. I'm willing to bet it's the SSD. Exchange it where you purchased it for a replacement. 

it just froze without the m.2 no I don't have another m.2 slot on my mobo 

[Cloggy987]

Just now, Alexsolo said:

It's not RAM, M.2... likely not PSU... it could be GPU, Motherboard, CPU... unfortunately there's no easy way to determine. I'd suggest going to a local PC shop and asking for help determining the issue...

there is no pc shop near my house 

[Cloggy987]

1 minute ago, Alexsolo said:

Then you would have to return the possible problematic parts for replacement. As I said, either motherboard, CPU or GPU.

its not the gnu because I had a second gnu and I tried it and it was the same so either motherboard or cpu 

what about the psu ?

[Cloggy987]

2 minutes ago, Alexsolo said:

Yeah then it would be motherboard and CPU.

 

It would really surprise me that it's the PSU.. but anything is possible. I'd start with mobo/cpu since they're the likely culprits.

okay I'm going to return the mother bored and get another one sent out hope fully that will work 

 

[Cloggy987]

21 hours ago, Alexsolo said:

Yeah then it would be motherboard and CPU.

 

It would really surprise me that it's the PSU.. but anything is possible. I'd start with mobo/cpu since they're the likely culprits.

cheers alexsolo the new mobo came today and it works fine thanks