Computer Hard Freezes Randomly

[John_Titor]

Hello, I am desperately looking for help with my PC. A couple of months ago, I built a new PC and since the very beginning it randomly freezes with a sound in the background like this: https://www.youtube.com/watch?v=KmJFVgOg34E

 

It seems to be very inconsistent which makes it very difficult to troubleshoot. I can go a month without issue, or i can freeze twice in a single day. The only constant seems to be it is more likely to freeze while gaming. However, it still occasionally freezes simply watching videos on youtube or just browsing reddit.

 

Specs: 
OS: Win 10

i7-9700k

ASRock z390 extreme 4

G.Skill - Trident Z 32 GB (2x-16) DDR4-3200 Memory

Gigabyte geforce gtx 1080ti turbo 11g

EVGA supernova 750w gold

SAMSUNG EVO 960 500gb

 

I also have a decent amount of peripherals.

 

Most of my settings in UEFI are default, the only real changes i made were to enable xmp, and setting vccio and vccsa to 1.1 and 1.15 v respectively, lowered those from 1.2 and 1.25 as this caused crash at boot. Oh and also i enabled integrated graphics so i can use a jank dual monitor setup, one to gpu one to mobo.

 

Screenies of UEFI settings: https://imgur.com/a/yaegxAV

ive run memtest86 as well, with no errors to show. The final time was somewhere around 5+ hours.

 

Cpu/GPU temps seem to be fine, even before a freeze, though it's possible that a temp spike could've happened right before a freeze i guess, no real way of knowing, as i can't predict freezes.

 

[Starsphere]

I am going to assume you are running windows. I have something similar happening on my secondary machine. Some other users have reported getting freezes in the new windows update. Maybe try it without any OC?

 

EDIT: I did not clearly ready your post. It said from a few months ago. Did you try doing a fresh install of windows?

Edited May 10, 2019 by Starsphere
Did not read the question clearly.

[John_Titor]

5 minutes ago, Starsphere said:

I am going to assume you are running windows. I have something similar happening on my secondary machine. Some other users have reported getting freezes in the new windows update.

 

EDIT: I did not clearly ready your post. It said from a few months ago. Did you try doing a fresh install?

Oh yeah, oops, Im running windows 10. A fresh install of windows? I haven't but it is a new pc, so i installed a fresh copy of win 10 when i built it. Kind of a pain to have to do a fresh install, but if you think that would help, i might try it.

 

When you say new windows update, which one/how recent? It started happening at least as early as february, I think.

[Starsphere]

1 minute ago, John_Titor said:

Oh yeah, oops, Im running windows 10. A fresh install of windows? I haven't but it is a new pc, so i installed a fresh copy of win 10 when i built it. Kind of a pain to have to do a fresh install, but if you think that would help, i might try it.

Maybe, maybe not. A lot of things could cause a computer to freeze. It could be anything from drivers to software that you installed. As you mentioned, temps might be a possible cause as well...

[John_Titor]

1 minute ago, Starsphere said:

Maybe, maybe not. A lot of things could cause a computer to freeze. It could be anything from drivers to software that you installed. As you mentioned, temps might be a possible cause as well...

It is a specific kind of freeze, too, with a buzzing sound, like in the video i linked. Could software/drivers or heat cause that too? Also, i don't think heat is too likely, as it still happens when im doing non-intensive work, such as browsing reddit. 

[Starsphere]

1 minute ago, John_Titor said:

It is a specific kind of freeze, too, with a buzzing sound, like in the video i linked. Could software/drivers or heat cause that too? Also, i don't think heat is too likely, as it still happens when im doing non-intensive work, such as browsing reddit. 

Was that sound coming from the system (like the components) or the speakers of the pc? If the sound was coming from the system itself, it may be a hardware issue but if it was coming from the speakers, it could (and probably is) a software or driver issue.

 

I am kind of ruling out heat, if it is freezing in non-intensive work.

[John_Titor]

1 minute ago, Starsphere said:

Was that sound coming from the system (like the components) or the speakers of the pc? If the sound was coming from the system itself, it may be a hardware issue but if it was coming from the speakers, it could (and probably is) a software or driver issue.

 

I am kind of ruling out heat, if it is freezing in non-intensive work.

It's coming from the speakers. Ive tried reinstalling quite a few drivers. sound, gpu, etc. Still happens though.

[Starsphere]

Then it is probably a software issue. 

Try this: https://www.itechtics.com/identify-programs-making-sound-windows/

I have not personally done it but it might help.

[John_Titor]

1 minute ago, Starsphere said:

Then it is probably a software issue. 

Try this: https://www.itechtics.com/identify-programs-making-sound-windows/

I have not personally done it but it might help.

Sorry, Im a little confused. This seems to be an article on using the sound mixer, but I dont see how that pertains to my issue. It's not that something randomly makes a buzzing noise, rather that my PC freezes and the freeze causes a buzzing noise. I also can't check the sound mixer during a freeze. I am forced to hold my power button until the PC turns off.

[Starsphere]

I am sorry. I thought the sound mixer could possible identify which process is producing that sound. That's my bad. I should have thought about that.

Have you tried using Event Viewer (Right click the windows logo) to see what is the problem? After the freeze

[John_Titor]

29 minutes ago, Starsphere said:

I am sorry. I thought the sound mixer could possible identify which process is producing that sound. That's my bad. I should have thought about that.

Have you tried using Event Viewer (Right click the windows logo) to see what is the problem? After the freeze

Yes, as far as i can tell, there is nothing of note. Just see that the last system shutdown was unexpected (from having to hard shutdown during freeze).

 

EDIT: Honestly, at this point, I am beginning to suspect it's just a motherboard issue or something. Ive seen a few threads about asrock z3xx series having freezes and issues with xmp. Maybe ill just run with stock RAM for a while and see if i still get crashes.

Edited May 10, 2019 by John_Titor

[Starsphere]

3 hours ago, John_Titor said:

Yes, as far as i can tell, there is nothing of note. Just see that the last system shutdown was unexpected (from having to hard shutdown during freeze).

 

EDIT: Honestly, at this point, I am beginning to suspect it's just a motherboard issue or something. Ive seen a few threads about asrock z3xx series having freezes and issues with xmp. Maybe ill just run with stock RAM for a while and see if i still get crashes.

Yeah, that might be a good idea. I wanted to be able to help but perhaps contacting Asrock might help.