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PC Turning off randomly

silentwitness
By silentwitness
in Troubleshooting
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hey let me give you all a brief on the issue im facing.

 

My Specs

Windows 10 pro 64 bit

AMD Ryzen 2700X

Wraith CPU cooler (connected to the USB Header)

Asus ROG Crosshair VII Hero

16 gb ddr 4 corsair vengnace 2400mhz  ram

Asus Geforce 980 video card

Coolermaster 1200W Platinum Psu

 

 My pc was turning off randomly, tested everything and ended up narrowing it down to my NZXT hue+ kit (lights + fans) when i would turn the lights on the pc would turn off after a while. If i didnt use the lights the system would run fine, it ran almost a month without turning off. So I thought finally figured it out its the NZXT Hue+ so went out and replaced the entire kit with Corsair LL120 X 6 and the lighting kit of corsair on Saturday. Setup everything and turned the system on and booted into windows only too find out that the controller is not being detected and after around 10 mins the system turned off again :( . So I then shut it down and removed the wraith cooler connected to the mobo and connected the Corsair to the same USB header. Booted back into windows and yes everything is being detected so I thought to myself finally figured out the issue its the plug on the mobo thats causing the system to power off. On sunday used the system with all the lights on and played a game on it as well for almost 4 hours and it worked perfectly. I was listening to music on Spotify and got up to open the front door and the music suddenly stopped turned around and the system had powered off again ? . I am totally lost and cant figure out what it could be. Could really use some expert help.

 

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https://linustechtips.com/topic/1061435-pc-turning-off-randomly/
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Latest bios on the motherboard? Latest drivers for everything, including AsMedia?

M.S.C.E. (M.Sc. Computer Engineering), IT specialist in a hospital, 32+ years of gaming, 20+ years of computer enthusiasm, Geek, Trekkie, anime fan

  • Main PC: AMD Ryzen 7 5800X3D - EK AIO 360 D-RGB - Arctic Cooling MX-4 - Asus Prime X570-P - 4x8GB DDR4 3200 HyperX Fury CL16 - Sapphire AMD Radeon 6950XT Nitro+ - 1TB Kingston Fury Renegade - 2TB Kingston Fury Renegade - 512GB ADATA SU800 - 960GB Kingston A400 - Seasonic PX-850 850W  - custom black ATX and EPS cables - Fractal Design Define R5 Blackout - Windows 11 x64 23H2 - 3 Arctic Cooling P14 PWM PST - 5 Arctic Cooling P12 PWM PST
  • Peripherals: LG 32GK650F - Dell P2319h - Logitech G Pro X Superlight with Tiger Ice - Madlions MAD 68HE Pro - EndGame Gear MPC890 - Genius HF 1250B - Akliam PD4 - Sennheiser HD 560s - Tripowin Vivace - Simgot EM6L - Truthear Zero - QKZ x HBB - 7Hz Salnotes Zero - Logitech C270 - Behringer PS400 - BM700  - Colormunki Smile - Speedlink Torid - Jysk Stenderup - LG 24x External DVD writer - Konig smart card reader
  • Laptop: Acer E5–575G-386R 15.6" 1080p (i3 6100U + 12GB DDR4 (4GB+8GB) + GeForce 940MX + 256GB nVME) Win 10 Pro x64 22H2 - Logitech G305 + AAA Lithium battery
  • Networking: Asus TUF Gaming AX6000 - Huawei OptiXstar EG8145X6-10 - 1000/500 Mbps fiber optic Internet access
  • TV and gadgets: TCL 50EP680 50" 4K LED + Sharp HT-SB100 75W RMS soundbar - Samsung Galaxy Tab A8 10.1" - OnePlus 13 16GB/512GB - OnePlus 9 256GB - Olymous Cameda C-160 - GameBoy Color - Miyoo A30 Spruce
  • Streaming/Server/Storage PC: AMD Ryzen 5 3600 - LC-Power LC-CC-120 - MSI B450 Tomahawk Max - 2x4GB ADATA 2666 DDR4 - 120GB Kingston V300 - Toshiba DT01ACA100 1TB - Toshiba DT01ACA200 2TB - 2x WD Green 2TB - Sapphire Pulse AMD Radeon R9 380X - 550W EVGA G3 SuperNova - Chieftec Giga DF-01B - White Shark Spartan X keyboard - Roccat Kone Pure Military Desert strike - Logitech S-220 - Philips 226L
  • Livingroom PC (dad uses): AMD FX 8300 - Arctic Freezer 64 - Asus M5A97 R2.0 Evo - 2x4 GB DDR3 1833 Kingston - MSI Radeon HD 7770 1GB OC - 120GB Adata SSD - 500W Fractal Design Essence - DVD-RW - Samsung SM 2253BW - Logitech G710+ - wireless vertical mouse - MS 2.0 speakers
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3 hours ago, 191x7 said:

Latest bios on the motherboard? Latest drivers for everything, including AsMedia?

Will check for bios rest all drivers are updated. After writing this post I wasn't even using the pc and it turned off again. I'm not home so can't check it.

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the pc went off when i was at work I got my brother to turn the psu off and on and it booted up however the lan drivers stopped working. Even connecting a WiFi dongle had the same issue of no internet and device status window blank. Booted into safe mode with networking and same issue there also. Did a system restore to yesterday and lan started working again. Im at a loss for words on what is wrong.

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2 hours ago, silentwitness said:

the pc went off when i was at work I got my brother to turn the psu off and on and it booted up however the lan drivers stopped working. Even connecting a WiFi dongle had the same issue of no internet and device status window blank. Booted into safe mode with networking and same issue there also. Did a system restore to yesterday and lan started working again. Im at a loss for words on what is wrong.

reseat your CPU. make sure PSU cables are plugged in how they should. If that doesn't work, try a different outlet, that one could have voltage issues.

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