RX 570 major issues

[BavarianBeer]

Howdy tech-gods,

 

I have the following PC configuration: 

- CPU: Ryzen 5 2400G 

- RAM: 2 x 8 GB Patriot DIMM DDR4-3000

- Mainboard: GIGABYTE GA-AB350M-DS3H V2 with latest chipset-driver and BIOS update (F2)

- power supply: be quiet! 400W System Power 9 80+ bronze

- Case: Sharkoon VG5-W red, Tower 

- Operating system: Windows 10 Pro 64-bit 

 

Lately I have bought the graphics card "Sapphire Pulse Radeon RX 570 8GB" and plugged into the PCIEX16 slot in the motherboard and connected with an 8-pin connector to the PSU. The graphics card is connected to the display (Acer Predator XZ271) via a display port cable. With the driver automatically installed by the Windows 10 (according to device manager driver version 22.19.162.4 from 24.04.2017 (!) everything works flawlessly. As soon as I install the AMD recommended Radeon software Adrenalin 2019 Edition 19.1.1. I got major issues. When the installation is about at 30 %, the display starts to black out for serveral seconds, comes back for like 2-3 seconds then blacks out again and so on. It is impossible to do anything with the PC. I also tested the drivers - before removing the old drivers via DDU - Adrenalin 2019 Edition 19.3.1, Adrenalin 2019 Edition 18.12.2 and Adrenaline Edition 18.9.3 and had no success with any version. It always works like this: The driver is installed normally up to about 30%, sometimes to about 70 %, then the dropouts start and the PC becomes unusable, even after the driver is finished, these dropouts remain (a restart does not help). I then have to manage somehow to get into the Windows 10 safe mode and uninstall the Radeon driver by DDU (Display Driver Uninstaller). I tried further to uninstall all AMD related drivers with the AMD tool to do that, but still, no success. Also a complete Windows 10 reinstallation did not help. Further, I disabled the intergrated graphics of my CPU/ APU in the BIOS but that didn’t help either. It’s not the monitors fault, since it works fine with other PCs. I also tested the Displayport cable on other hardware; the cable works fine. In addition I tried hooking up the GPU to the display via HDMI cable but it didn’t work out as well.

 

A hardware defect - at least for the graphics card - I consider possible, but rather believe that it is a software / drivers issue, because the RX 570 basically works with the old Windows driver. I am also aware that the power supply with 400 W is rather tight; however, I do not think it's the limit; also I guess that the PSU is of quite good quality. Nevertheless, I have read in another forum that in similar cases a faulty CPU caused such problems... Is there a way to test that?

 

I‘ve reached out to AMD to solve the problem, but they just told me to remove the Radeon driver through DDU and install the latest optional Radeon driver which didn‘t solve anything...

 

Thanks in advance for your help!

[Skiiwee29]

This is normal when installing drivers. When installing video drivers, dont do anything and let it finish. it will flash black screens several times before its finished. 

[BavarianBeer]

11 minutes ago, Skiiwee29 said:

This is normal when installing drivers. When installing video drivers, dont do anything and let it finish. it will flash black screens several times before its finished. 

I know, but even after the installation is finished and the PC is rebooted the display keeps blacking out for several seconds, comes back for like 2-3 seconds, blacks out again and so on...

[monjessenstein]

Yeah it's definitly not a power problem (or atleast I wouldn't guess that it is). I'm running a 1600 and 470 which should be around the same power budget as you and I'm running a 450W PSU.

 

[191x7]

Are your Windows updated to at least 1803? Newer AMD drivers need up to date Windows.

[BavarianBeer]

14 minutes ago, 191x7 said:

Are your Windows updated to at least 1803? Newer AMD drivers need up to date Windows.

Yes, it is. Everything is up to date. 

[191x7]

1 hour ago, BavarianBeer said:

Yes, it is. Everything is up to date. 

I just realized your PSU has 2 12V rails, one 22A max and one 18A max.

Have you load-balanced the cables/connections?

 

12V times 22A is some 264W but the GPU needs 75W from the slot and 150W from the 8-pin PCI-E power, that's already 225W, not enough left for the CPU.

 

What I'm trying to say is - your PSU might be too weak for your system configuration.

[BavarianBeer]

1 hour ago, 191x7 said:

I just realized your PSU has 2 12V rails, one 22A max and one 18A max.

Have you load-balanced the cables/connections?

 

12V times 22A is some 264W but the GPU needs 75W from the slot and 150W from the 8-pin PCI-E power, that's already 225W, not enough left for the CPU.

 

What I'm trying to say is - your PSU might be too weak for your system configuration.

No, I have not load balanced the cables/ connections. I think I‘m gonna get a New PSU then, can you recommend a good one for my current system for like 50, 60 bucks?

[191x7]

4 minutes ago, BavarianBeer said:

No, I have not load balanced the cables/ connections. I think I‘m gonna get a New PSU then, can you recommend a good one for my current system for like 50, 60 bucks?

Check the stores available to you and compare with this list:

 

I had a Fractal Design Edison M 550W that I can recommend and also an EVGA SuperNova G3 550W that I now have.

[BavarianBeer]

2 hours ago, 191x7 said:

Check the stores available to you and compare with this list:

 

I had a Fractal Design Edison M 550W that I can recommend and also an EVGA SuperNova G3 550W that I now have.

Thanks, I ordered a Corsair TXM 550W 80 Plus Gold. Hopefully this will fix the issue.

[Mohammad Eunus]

On 3/13/2019 at 8:36 PM, BavarianBeer said:

Thanks, I ordered a Corsair TXM 550W 80 Plus Gold. Hopefully this will fix the issue.

have fixed the issue? how did you fixed it