Matazal

what specs do you have, I am having the same problem have you seen this post? My Computer Specs: Ryzen 5 3600 MSI RTX 2060 MSI ventus XS OC 6g tu104 Video Card Corsair 32GB 3200 RAM RGB Curcial 500GB SSD WD 2TB HDD Corsair 650W power supply MSI B550M Mortor Wifi Mother Board NZXT 400i Case (with Smart Device v2) Windows 10 Pro XMP enabled...

I have been having the these problems and have posted about my experiences, I came across the TdrDelay setting. Increasing the value might help. I am still testing it. Crashed again, increased TdrDelay to 10 now

Want to share my experience with this problem, I also posted this on reddit I have read several post here and on other websites that CAM can cause a weird computer freeze/hang which stops any playing videos, cannot open any new apps, but the mouse can move and do some things, example open start menu, open task manager (which does not refresh) and only way to fix it is hard reset. My experience starts about 6 months ago, when I built my PC brand new and it started to freeze/hang from day one. Because it was a new PC I wasnt going to reinstall windows again just to check if that was the culprit. I ran several benchmarks and stress tests, nothing wrong ever happened during that, temps and everything else fine. the Freeze always happened while watching youtube videos, but once happened when playing among us, but youtube was also running. After several troubleshooting tests I just accepted it as something I had to live with, mostly because it never happened while I was doing anything important. couple months passes, the freezes are happening every couple days or so (max 4 days) but they became part of the routine (again only while watching youtube). By chance I came across a windows feature (Reliability monitor) one day when I was just searching on different ways to troubleshoot windows 10. This showed me the dragon center services (from MSI) were crashing exactly the same time when these freezes were happening, so after deleting the services, and than eventually the entire dragon center I experienced the longest freeze free run of 4 days, on the 4th days, it froze, so as a trouble shooting step I reinstalled all my "monitoring apps" (MSI after burner, HWinfo, AND CAM) and made sure all traces of dragon center from MSI were gone. After that no freezes for 2 weeks or so, only problem was I cannot control my RGB ram, so I install the Corsair iCUE to do so and on the same day I experience a freeze, further troubleshooting suggest some software conflict and this is the time I come across other post of people saying CAM is the culprit, so I uninstall iCUE, and my freezes are gone for two months... Until last week, computer froze, same symptoms, now I know it is CAM allegedly, So after looking around I found liquidctl, While using this the computer works for 2 days just fine but the problem is fan speeds are fixed and LED light control is a nightmare. So I turn on CAM, very next day computer froze. Now I am pretty sure its CAM, or at least its because of CAM, mainly due to other people have also isolated this specific software. but I am not giving up my fan and LED control this easy, so as troubleshooting step, I check for driver updates and all and come across my outdated chipset drives for AMD, tried installing it, but kept getting an error (This installer is intended to be deployed only on an AMD system. Existing installation as the requirement is not satisfied) turns out having SPACE in your user name causes the installer to bug out , and only way to install is to create an ADMIN account. I did that and today is the 7th day of no freezes. So to conclude I cannot say for sure my freezes are due to CAM, but there is definitely some weird compatibility/bug that has some people annoyed, I will update this post if the freeze happens again. TL;DR Struggled with computer freeze since building it, solved the problem once by reinstalling all monitoring software (maybe), and recently by updating my chipset drivers (7 days and counting, verdict still pending). Hope this helps someone. My Computer Specs: Ryzen 5 3600 MSI RTX 2060 MSI ventus XS OC 6g tu104 Video Card Corsair 32GB 3200 RAM RGB Curcial 500GB SSD WD 2TB HDD Corsair 650W power supply MSI B550M Mortor Wifi Mother Board NZXT 400i Case (with Smart Device v2) Windows 10 Pro XMP enabled...

I had the same exact issue, I found that my dragon center was causing issues and deleted that. I have a video as well showing the exact same issue, now i am not sure if there is some conflict between the CAM software and dragon center, check the post i made last month

Yes I uninstalled it, the computer worked just find for 1 week, but it happened again, not sure it was linked to the same issue or was coincidence, but this time there is no error in the reliability center of windows.

thank you for a quick reply, after looking in the form i came across a post that had similar issues and found windows reliability trouble shooter, This service stops working exactly when this happens, this is the only issue listed several time in the week no other issues except the none proper shutdown I have to do to fix it. Source MSI_Companion_Service Summary Stopped working Date ‎19/‎09/‎2020 08:12 Status Report sent Description Faulting Application Path: C:\Program Files (x86)\MSI\One Dragon Center\Game_Summary\MSI_Companion_Service.exe Problem signature Problem Event Name: CLR20r3 Problem Signature 01: MSI_Companion_Service.exe Problem Signature 02: 1.0.0.12 Problem Signature 03: 80031017 Problem Signature 04: System.Management Problem Signature 05: 4.8.4084.0 Problem Signature 06: 5dda3e36 Problem Signature 07: 8a Problem Signature 08: 51 Problem Signature 09: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX OS Version: 10.0.19041.2.0.0.256.48 Locale ID: 19465 Additional Information 1: 2beb Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46 Additional Information 3: 146e Additional Information 4: 146e76a22a53215b6219e5ad140768df Extra information about the problem Bucket ID: b333f0d8a1785bc77eabb6d43840af22 (2210061064748445474)

I have been having this issue since I built my PC, its been two months now. I made several posts on reddit but didnt get any helpful response. Here is the video of what happens when the computer freezes https://www.youtube.com/watch?v=HXSgtYU73i0 The GPU shows either -1% utilisation or 100%, the video encode and decode and at -1%. The windows dont seem the refresh. Sometimes the web browsers will keep on working like normal but the videos are stuck on buffering (softwares/games wont run). hard resetting the computer fixes the problem because resetting from the start menu does nothing. the problem only occurs during low intensity activities, mostly like watching youtube videos. I have tried re seating the video card and the DDU multiple times. all the drivers are updated, I use msi dragon center to update all the drivers. I have not disabled hardware acceleration but i dont see any reason why I will have to disable it on this modern build. I have also done stress testing and played CSGO and other games for several hours but the freeze never happened during these time My build is Msi B550m mortar Ryzen 5 3600 rtx 2060 msi ventus xs oc 6g tu104 Corsair vengeance rgb pro 32 gb 3200 Corsair cv650 power supply crucial 500GB ssd 2tb hdd NXZT 400i Thank you for taking the time to help me