Kinguin Official

Hello, We understand your concerns, please be assured that none of your personal details are being used during the phone activation process. As mentioned before, we guide through the process. While performing it you will be contacting Microsoft free of charge line which is specified for this purpose. Bot available on it will provide you with the code to activate your serial. It is a recommended alternative key authentication, instead of verifying through the Internet. It helps if there was an unexpected error during the installation. We would like to also emphasize that regardless of the purchased Buyer Protection we will still help every Customer in need. By no means, the lack of Buyer Protection will discard the Customer from our assistance in case of a faulty product. However, should the Customer change his mind about the purchased item, we might not accept a return of it without Buyer Protection. The lack of Buyer Protection may also lead to a slower response time. Sadly, due to safety reasons, we are unable to share specific details of our procedures. However, among our biggest assets, we have dedicated teams of experts in according fields. Our experienced specialists make sure to thoroughly examine every case and bring a solution as quickly as possible. Customer satisfaction is the most important goal for us, so we always work in sweat to provide with the smoothest and fastest service. We would like to also mention that we are constantly improving our store. Therefore, we keep on advancing our security each day. We also appreciate the feedback which came from this conversation. It has been already noted and we are glad to know the community perspective on our site.

Hello. Thank you for all your comments and inquiries. In order to be granted a Merchant status, every candidate must go through a verification. Moreover, to be allowed to sell software at our store, sellers are required to undergo an additional product verification. We carry it out to authenticate the source and validity of the uploaded keys. These procedures are crucial to us and we take it very seriously as we want to ensure that only valid items are put on sale. From that point we would like to emphasize this, that we attach huge importance to the quality of sold products. The only exception from verification are Community Sellers (C2C / Customer 2 Customer), who have limited options and as such they are not allowed selling softwares. Apart from that, they can put on sale up to 5 items at the same time. Such customers have also a dedicated tag which makes it easier to recognize offers from this kind of sellers: This is why, we recommend choosing Merchants with the best feedbacks rating which is visible right next to the Merchant name. Sadly, despite our best efforts we are all humans and mistakes might happen. However, we would like to highlight that thanks to our internal security procedures, it is an extremely rare situation comparing to the vast majority of flawless orders. What is more, we are offering 24/7 support on our site to help in such circumstances and are always more than happy to assist with any trouble regarding activation. If the issue with the product is confirmed, one is offered either a refund or a replacement item. When it comes to phone activation, it is simply another method of authenticating your Windows key. We do not conduct it on customer’s behalf thus we do not have access to client’s phone number - but we can of course guide the user through that process if he requests our assistance. We bring up this method as such feature helps with most of the hiccups with an activation that may appear due to, for example, incorrect system file installed. Regarding Buyer Protection, we offer it to enable more solutions which are not available without it - such as a guarantee of a refund for an already owned Random product or an even faster support assistance. We appreciate all the comments concerning it and we will most certainly take the made points into consideration. Like it has been mentioned - and we would really like to stress it - issues with activation concerns the huge minority of sold products. We have dedicated unit that makes sure only verified sellers are allowed to sell software products and they do their best to make certain the sold items come from authenticate source.

Hello, We apologise for not answering in more timely manner. It is one of our biggest priorities to ensure the highest quality of the products being sold on our platform. Thus, each of the merchants selling at our store is being verified. We make sure that all the keys on our site came from legitimate sources. Please keep in mind that Kinguin isn't a direct dealer of digital keys, but a platform that allows third parties to showcase their offers. No matter what kind of product you seek to purchase, there will always exist a risk of getting a faulty item. We are doing our best to minimize it and will always help in such situation. We would like to also explain that while in some cases phone activation is needed it is a small percentage of overall sold codes in our store. As for the Buyer Protection, it is an additional feature which grants your case with a special higher priority. It also enables more possible solutions such as for example return of the already delivered product. Ewa

Hello, We have noticed that in past there were questions regarding our store on this forum. Thus, we would like to open this thread as a direct contact channel with our representatives. Feel free to message us in case of any issue or question. We will be more than happy to assist you! We are excited to be here and looking forward to talking with you. Ewa - Kinguin Customer Service