Hello.
Thank you for all your comments and inquiries.
In order to be granted a Merchant status, every candidate must go through a verification. Moreover, to be allowed to sell software at our store, sellers are required to undergo an additional product verification. We carry it out to authenticate the source and validity of the uploaded keys. These procedures are crucial to us and we take it very seriously as we want to ensure that only valid items are put on sale. From that point we would like to emphasize this, that we attach huge importance to the quality of sold products.
The only exception from verification are Community Sellers (C2C / Customer 2 Customer), who have limited options and as such they are not allowed selling softwares. Apart from that, they can put on sale up to 5 items at the same time. Such customers have also a dedicated tag which makes it easier to recognize offers from this kind of sellers:
This is why, we recommend choosing Merchants with the best feedbacks rating which is visible right next to the Merchant name. Sadly, despite our best efforts we are all humans and mistakes might happen. However, we would like to highlight that thanks to our internal security procedures, it is an extremely rare situation comparing to the vast majority of flawless orders. What is more, we are offering 24/7 support on our site to help in such circumstances and are always more than happy to assist with any trouble regarding activation. If the issue with the product is confirmed, one is offered either a refund or a replacement item.
When it comes to phone activation, it is simply another method of authenticating your Windows key. We do not conduct it on customer’s behalf thus we do not have access to client’s phone number - but we can of course guide the user through that process if he requests our assistance. We bring up this method as such feature helps with most of the hiccups with an activation that may appear due to, for example, incorrect system file installed.
Regarding Buyer Protection, we offer it to enable more solutions which are not available without it - such as a guarantee of a refund for an already owned Random product or an even faster support assistance. We appreciate all the comments concerning it and we will most certainly take the made points into consideration.
Like it has been mentioned - and we would really like to stress it - issues with activation concerns the huge minority of sold products. We have dedicated unit that makes sure only verified sellers are allowed to sell software products and they do their best to make certain the sold items come from authenticate source.