G2A_Team

Greetings everybody! G2A has over 10 million users worldwide. We cooperate with some of the biggest companies in the world. This means that these brands have complete trust in G2A and consider us a stable, safe, as well as worthy, business partner. G2A's business model is 100% legal and G2A is fully transparent with all its activity. We work like an eBay, if you have concerns abut our security. G2A enhances its security procedures regularly, constantly adding new verification tools in order to secure its marketplace. G2A currently uses a two-step verification process to ensure only the owner of the account can have access to it. G2A verifies each seller and auction to minimize the chance of corrupted or invalid products being sold on G2A Marketplace. G2A cooperates with partners and payment providers to ensure the highest security standards possible. Sellers undergo Know Your Customer (KYC) procedures and Anti Money Laundering (AML) checks which adhere to worldwide standards and regulations. Whenever G2A is provided with information concerning fraudulently obtained keys, these keys are immediately removed and all users who have committed fraud on G2A.COM are banned from the marketplace. If further investigation shows the user was not at fault, G2A will lift the ban. What is more, G2A is in cooperation with all the authorities to help them to clarify the issues. With Best Regards, Max G2A Team.

Dear all, We appreciate all of the feedback shared on here. At G2A Marketplace, we wish to assure all of you that we're continuously work with all sellers to ensure keys they publish are valid and come from legit sources. Also, we will help anyone at our Support Hub site, who encountered any issues with invalid keys bought on our site. We hope that this information helps and we're willing to support anyone with honest feedback and genuine buying experience from G2A.com Marketplace! Best regards to all, G2A Team

Hello everyone, If you feel that best is to obtain keys straight from developers you may make it at g2a! We have g2a deal offer as well by cooperation with developers. Always remember that we are a marketplace where you obtain games from external sellers, that is why we have 24/7 support available in few languages. Additional shield service that provides boost account to VIP version. Additional protection, 10% cashback and much more. Prices like to change fast as many offers change often. Best, Max G2A Team.

Hi, I wish to say few words on that topic, I always believed that open marketplaces like g2a are a great opportunity for many external sellers to start their business. But we all need to understand that it work like eBay. Just with digital games, for sure some sellers make mistakes and because of it, customers need to start cases with them. That is why we have 24/7 support to help with that matter. And a possibility to obtain g2a shield membership as additional protection. I am not saying it is an easy task. But that decision always depends on you, if you wish to be part of g2a ecosystem. And what seller will you pick. Just keep in mind with every issue that you report to us we extract data that allow us to improve our service. Best, Max G2A Team

Hello everyone, I just wish to explain meaning of GLOBAL in the product title, in every offer in-game title we are trying to provide a region where product is available, just always remember to check information tab just under game title, there on yellow field you will see full list of limitations that game may have. In a case of questions, our support wait for you! Best, Max G2A Team

Hello HNTRDVDSN, I have browsed the thread carefully. It seems its main motive of your messages is a question regarding limitation of G2A Shield Membership free trial cancellation possibility to its last 2 days. It is a fact that Shield is constantly developed, becoming more and more attractive. By giving shield for 30 days free we wish to make for everyone possible to check that premium service. We understand that it may be annoying that you may only disable it on 2 last free days of trial that we aimed to address both the good of the Buyers as well as the good of the business in general. Thank you for the extensive comments. I have personally forwarded the text of the message to suitable employees. Shield Service may undergo further changes in the future. Any input from the buyers may be precious for its progress. Best, Max G2A Team

Greetings! I wish just elaborate a bit abut our marketplace. We are more than a simple marketplace, we offer much more than skins and other digital goods. we have as well something called g2a GEAR and open doors for every developer that wish to start selling their goods, we have already over 100 developers working with us at this moment Please always read our product details and remember that our support work 24/7 Best, Max G2A Team

Hello Everyone, I believe here is one hard topic At first, you need to understand that we are a marketplace just like eBay, that is not so simple to manage such place without in honest people trying to overuse such place for some shady practices. That is why we have set numerous of solutions to protect our customers. As well filters that help us block such auctions. In the worst scenario, you still have our support that will help you if something sinister will happen. Of course every day we found other ways to make our marketplace more and more friendly for customers, like offers that you can buy directly from developers, g2a deals that are from developers, or visible feedback from other customers that should help find the best sellers, and much more. Sadly I may not give details how our security works. And even if you will not feel that it is not enough you may add g2a shield insurance to order, that will help protect your order or simplest solution even invented seller may not pay out funds for 14 days after selling a product so everyone should have time to contact us and block profit for such person. Please message us at helpdesk@g2a.com in case any further concerns! We are there to help Best, Max G2A Team

Hello, I wish to remind there are 2 offers, one-time and subscription-based one. Except of a price that will be lower than a one-time purchase, there is no difference. And when you disable subscription it will keep being disabled. Best, Max g2a Team

Hello! From what I can see it may be few things, like a fee for order, a maybe product was displayed in euro instead dollars, or you have activated one-time shield with an order? Write to us at helpdesk@g2a.com we will be more than happy to check what happen for you! Best, Max G2A Team!

Greetings EnemySp0tt3d, If the Membership was active the entire time, the charges were made according to the Terms and Conditions of the service - the Shield Membership, with all its perks and extra protection was available for you throughout all the time the membership fee was charged. If you decided to deactivate the Membership and still was charged after this, contact us urgently - our Customer Support specialists will check the source of this, and if this was indeed a technical issue, the charges will be refunded. Re MattShnoop: Most likely you have deactivated the one-time Shield protection in the basket - if you paid with G2A Pay, you were also offered the option to activate the Membership service, which must have been active on your account before already. In that case the first month free offer does not apply and you pay for the firs month immediately following the transaction. This has nothing to do with the deactivation e-mail's arrival, which always takes a few minutes to arrive, no matter if the deactivation was started right after the activation or later. If you have any further questions, keep in mind that you can always find additional information on G2A's FAQ page or by contacting us in 8 languages on helpdesk@g2a.com. Our consultants are there for you 24/7. We hope to see you soon again at G2A.COM! Peter G2A Team

Hello Freezee, We can assure you that our website is 100% legit. which you can find out yourself, by checking our page www.g2a.co. As for Shield membership, based on your feedback, we made the deactivation process easier. It still needs couple steps to process, but it's only implemented to be sure, that you understand from what benefits you resign. Also, there is an option for you, to give your feedback. If you ever have any issues with product, service or website, just please give us a heads up at helpdesk@g2a.com, so our specialists can assist you with any problem you may have. Regards James G2A Team

Hello, Hard to confirm it for sure as it will be provided by external sellers, but as I seen in past such offer always occurred. If you have any further questions or doubts, keep in mind that you can always find additional information on G2A's FAQ or by contacting us on live chat or ticket. Our consultants are there for you 24/7. See you again at G2A! Max G2A Team

Hello, We are a legit website, just remember tat we are a marketplace and you obtain all products from external sellers. But even if you will have any troubles with your transaction we still have our support that is available for you 24/7 If you have any further questions or doubts, keep in mind that you can always find additional information on G2A's FAQ or by contacting us on live chat or ticket. Our consultants are there for you 24/7. See you again at G2A! Max G2A Team

Dear dexxterlab97, We would like to inform that G2A is fully legitimate Marketplace. It is absolutely secure to purchase products from our Marketplace. We have developed many security systems that keep verifying all codes being sold on our Marketplace.The risk of purchasing a used code is absolutely minimal. Even though if that happens G2A deployed G2A Shield that secures all your purchases so you could get an instant refund or resolve the problem with a seller. Should you have any issues or questions, do not hesitate to contact our support team at helpdesk(at)g2a(dot)com Regards, Jake