LanglandJoshua

Just saw this, I love it. I was wondering myself. I couldn't take that from him. Even if I did win it... If he sent it anyways, I'd have to ship that baby right back to him. Lmao, my entry will be in the edit bellow.

I understand, my frustration is in how out was handled. As well as having to call once a day for three or four days.

Let's not forget two "customer service" advisors actually yelled over me. Only to be corrected by their boss. I work retail, and firmly believe in catching more bees with honey than vinegar. I was extremely polite until they crossed that line.

Only after four days of trying to get it fixed. The call that got my issue resolved was three hours long. There were several other calls if similar length. My biggest irritation was that my issue is a ban list glitch, which I've had to call about frequently for the last year or two. It's a well known issue within sever renters in bf3, yet they refuse to patch it . Originally with EA when it was a new problem I understood it taking a while. But restarting from scratch again, when I used to have the issue resolved within 30min within a week prior, seems ridiculous to me.

Linus, Luke you guys mentioned EA as a reference for great customer support. I'm sad to say that may be over. I'm still stuck on Xbox 360, with my workstation/gaming pc slowly inching forward. I refuse to buy another game until it's for my PC. Always loved PC, tired of console lmao. That aside, I'm hoping and praying EA still has customer service based in USA/Canada. But at least for me in reference to my BF3 issues I'm forced to contact what sounds to be an Indian call center. Below is a semi-detailed description of one, three hour phone call. Mind you I waited an hour for them to call. It was a total of four hours. I also was hung up on three times before this, and had to call two other times where I gave up. This is just the call that after a few days of frustration got my issue fixed. Now I'm directed to what sounds like India, since the accent is thick acc hard to understand, along side music my UN-cultured ears believe to be Indian. With "game advisors" who don't even know how to clear a ban list in bf3. Something we've had to call to get fixed for years... it brought to mind stories of fake Microsoft scams. They were rude, not well trained, and unhelpful. I was super nice the first three hours. Finally after being sent from "in-game advisor1", to "tech advisor1", then to "in-game advisor2", back to " tech advisor1". I was then bounced BACK to " in-game advisor 1". Who I finally told I knew had access to the tools required to help me, also that her co-workers confirmed she had, and was simply was refusing to do it. She got angry with me, yelled over me as I was speaking, and just emotionally shut down. I finally told her to send me to her supervisor. He apologized, fixed my issue, and I moved on. Only to have a worse experience a week later. I hope I'm the only one having this trouble. But be warned guys. It actually was EA, they actually were terrible.

You mentioned EA customer services rock star status. Sad to say. EA has made some terrible changes to their customer service lately. I've had several times I've needed help on Xbox 360....yeah still stuck on that piece of crap. Building my pc now. But I would not use EA customer support as an example of anything good, anymore. They used to rock. I'll post the details in the general forum.