I feel that you dont give callers enought time to talk. I feel like your just rushing. Maybe if you made each person feel more special .Rather then just jumping from one to another people would appreciate what your doing more. You need to slow yourself down, not everyone works at your speed. Make each caller feel ike there really apart of what your doing. Give more people/callers more time on the phone with you. Maybe even As there real name if they want to offer that. You need to consider more then just it being your comapany and think of it more as a family.With out people your wouldnt have much of a comapany. This is my opinion. Thanks