Jump to content
  • entries
    12
  • comments
    19
  • views
    11,264

#2 I can't log on...

blu4

860 views

Another one for you all- this one is a daily encounter multiplied by 10.

Pupil: I can't log on.

Me: Okay, what message pops up when you type in your username and password?

Pupil: I type my password and it doesn't log me in.

Me: I know, what ERROR message pops up when you press ENTER?

Pupil: "Your password is incorrect"

Me: Thanks for narrowing it down! What is your username? (Our username scheme is last two digits of the year they enrolled + surname + first letter of their name. For example: 11smithj)

Pupil: John Smith.

Me: Not your name, your username- what do you type in when you log-in? What number is it? (I could just look for smithj but we have 7 OUs with different years and the search function crashed my AD xD)

Pupil: The letter is S.

Me: What year did you come to this school?

Pupil: *Thinks for 10 seconds* 2011

Me: So your username is 11smithj?

Pupil: Yes.

grif.jpg

I kid you not, that happens on a daily basis.

1 Comment

We have a CSM system for which users have a different password than their Domain login. They are all the time locking themselves out by typing in the wrong password.

 

The message on the screen indicates wrong password, but hey, lets keep typing it in to see if it will work. After 5 tries the OS locks then out for about 5 minutes.

 

They call the helpdesk,

We log onto their computers and move the mouse around for a few minutes,

Then ask them to try again with their windows password.

 

Most never even realize what they just did.

Link to comment
Link to post
×