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Modem and Router problem

loepa
By loepa
in Troubleshooting
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Let's say I'm using my internet. Both my modem and router is ok, no problem at all. But all of a sudden, out of the blue my internet dies. But my adsl is still on. All my cable are ok and connected. BUT I CAN'T access my router and modem at all in any way. Not even with cable nor wi-fi.

 

 

If that happens all I can do is reboot both of them. After I reboot them I can use the internet and access both of them like nothing happened.

 

This has been happening to me for years.

 

I'm connected directly by cable to modem and I still can't access both of them. Even if i swap my connection to my router it still doesn't fix it.

 

*FYI my modem is 1 week old and my router is 1 year old.

 

 

MB :MSI Z77a G45 | Proc: I5 3570K (Stock) | HSF : CM 212X turbo | RAM : Corsair Vengeance 8GB (2X4GB) | VGA : MSI GTX 660 Twin Frozr | PSU : Corsair GS600 | Case : CM Storm Enforcer | Storage :  OCZ Vector 128GB, WD Blue 500GB , Samsung 840 Evo 120GB, WD Blue 1TB

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Let's say I'm using my internet. Both my modem and router is ok, no problem at all. But all of a sudden, out of the blue my internet dies. But my adsl is still on. All my cable are ok and connected. BUT I CAN'T access my router and modem at all in any way. Not even with cable nor wi-fi.

 

 

If that happens all I can do is reboot both of them. After I reboot them I can use the internet and access both of them like nothing happened.

 

This has been happening to me for years.

 

I'm connected directly by cable to modem and I still can't access both of them. Even if i swap my connection to my router it still doesn't fix it.

 

*FYI my modem is 1 week old and my router is 1 year old.

 

When you say "this has been happening for years," do you mean it occurred with other routers/modems on the same provider's connection?

CPU: i5 4670k • Cooler: Corsair H100i • Motherboard: MSI Z87 MPOWER • RAM: Crucial Ballistix Elite 2x 8GB • Storage: Samsung 840 250GB SSD, 2x WD Red 3TB • GPU: EVGA GTX 780 3GB • PSU: Corsair RM750W • Case: Corsair 750D • Mouse: Razer Naga 2012 (I actually use the thing for productivity/media buttons) • Keyboard: Ducky Shine 3 w/ Browns - Green LED • Monitor: Asus PB278Q 27" 2560 x 1440, ASUS PB238Q 23" 1920x1080 • Lighting: 2m NZXT Sleeved Blue LED Strip • pcpartpicker.com/p/3cHfZ

 

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When you say "this has been happening for years," do you mean it occurred with other routers/modems on the same provider's connection?

 

Yes it is. This is the third modem I had and the first time I use router.

 

What is your ISP and the make/model of your equipment?

 

My ISP is telkomspeedy (Indonesian). My modem and router are both TP-Link.

MB :MSI Z77a G45 | Proc: I5 3570K (Stock) | HSF : CM 212X turbo | RAM : Corsair Vengeance 8GB (2X4GB) | VGA : MSI GTX 660 Twin Frozr | PSU : Corsair GS600 | Case : CM Storm Enforcer | Storage :  OCZ Vector 128GB, WD Blue 500GB , Samsung 840 Evo 120GB, WD Blue 1TB

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