Driving me insane, please help.

[JaegerB]

Hey all,

So I've had my PC for a couple months now, and twice this bizarre and infuriating thing has happened (btw I don't know if this is the right place to post as I'm not even sure what kind of issue this is).

 

The first time it happened, I completely reset windows and it seemed to be fixed. But now it's happened again and is completely crippling for everything I use my PC for. This was completely out of the blue (yesterday it was going fine, today its a mess). So here's a list of what happens:

 

 - When I turn the PC on, gputweak automatically opens as does ledcontrolservice, which appears to control my GPU lighting.

 - I cannot restart, sleep, hibernate, or shut down my pc with the buttons in windows. This can only be done by holding down my chassis power button. If I try to shut it down through windows, it displays the shutting down screen with the spinning logo, but my PC stays on with a green led illuminated.

 - Task manager is frozen. The information on it updates extremely slowly, like once every 30 seconds. I can't end tasks, change startup applications etc.

 - Chrome will not open and will instead be a white screen, soon followed by an invisible window title "Page unresponsive".

 - I can't open applications like steam, origin, etc. They open and appear in task manager (static, of course) but do not appear on the screen or in the taskbar. 

 - One particular program, the Star Citizen launcher, appears as a transparent window when opened.

 - Discord opens fine and works.

 - MS Edge (which I used to see if web browsing worked) cannot access webpages and freezes when I try to open it.

 

Honestly, I have no clue what could be causing this, and it means my PC is simply unusable. I don't know if it's a hardware thing or a software thing. 

 

My specs are:

 - R5 1600

 - X370-F ROG Strix Motherboard

 - 16GB 3000mHz ddr4 G.Skill trident z

 - Asus ROG STRIX 1060 6GB

 - MX500 500GB ssd (C drive)

 - WD Blue 1TB HDD (E drive)

 - Corsair RM 650i PSU

 

Help is appreciated!

 

[charging_krogan]

The first thing I would do is boot windows in safe mode to eliminate conflicts from services. This could be why resetting Windows helped. It temporarily disabled the service causing the issues. 

 

If the above helps, restart and use run -> services.msc to disable all services (remember to click "hide microsoft services"). Then systematically enable services one at a time until the problwm begins again. Then you will have found the issue.

 

Also make sure you update the BIOS and all drivers. I've had really weird issues from BIOS problems with system hang or unresponsiveness. 

 

If this doesn't work, it might be a bad memory module. Run MemTest to rule that out. 

[JaegerB]

4 minutes ago, charging_krogan said:

The first thing I would do is boot windows in safe mode to eliminate conflicts from services. This could be why resetting Windows helped. It temporarily disabled the service causing the issues. 

 

If the above helps, restart and use run -> services.msc to disable all services (remember to click "hide microsoft services"). Then systematically enable services one at a time until the problwm begins again. Then you will have found the issue.

I'll try that, thanks.

5 minutes ago, charging_krogan said:

Also make sure you update the BIOS and all drivers. I've had really weird issues from BIOS problems with system hang or unresponsiveness. 

 

If this doesn't work, it might be a bad memory module. Run MemTest to rule that out. 

BIOS and drivers are up to date, I ran MemTest a little while ago to test as well.

[JaegerB]

8 minutes ago, charging_krogan said:

The first thing I would do is boot windows in safe mode to eliminate conflicts from services.

So I couldn't get into safe mode (help shift and hit restart) because my computer would just blackscreen while running. However I noticed when it was trying to restart that uxdservice was under the list of programs that it says "stopping 2 services and shutting down". I know this is nvidia related but I don't know how I could stop it.

[JaegerB]

33 minutes ago, charging_krogan said:

The first thing I would do is boot windows in safe mode to eliminate conflicts from services. This could be why resetting Windows helped. It temporarily disabled the service causing the issues. 

 

If the above helps, restart and use run -> services.msc to disable all services (remember to click "hide microsoft services"). Then systematically enable services one at a time until the problwm begins again. Then you will have found the issue.

 

Also make sure you update the BIOS and all drivers. I've had really weird issues from BIOS problems with system hang or unresponsiveness. 

 

If this doesn't work, it might be a bad memory module. Run MemTest to rule that out. 

So I used msconfig to go into startup diagnostic mode, then went back to normal mode and that's seemed to fix it... I have no clue why but thanks for your help anyway!