Corrupted files & removing them

[jonwong966]

So after using my PC for a good 4 months, I have come to realize I have lost control certain abilities. such as looking at properties of files, controlling windows defender, being able to change any of my system security passwords, or changing certain files even though the account is an administrator. I ran an SFC scan and it was unable to fix. (the log is attached). After looking at the log, you can see multiple corrupted files in the directory of \C:\ProgramData\Microsoft\Windows\Start Menu\ but when I try to use Dir /s to search for the file/folder, it comes blank. If yall have any advice in how I could remove these corrupted files, that would be helpful.

 

Thanks in advanced, 

~Jon

CBS.log

[Master Disaster]

Going on the information given you should start by getting malwarebytes and running a full system scan before you do anything else.

[jonwong966]

so i tried to run

Dism /Online /Cleanup-Image /RestoreHealth

but it says elevated permissions are required to run dism.

I'm on the administrative account, but I'm not sure if that even matters. 

should I try on Safe mode?

 

[jonwong966]

Sorry I replied so long,  I was watching a csgo Grand final.  I have done the 

2 hours ago, gabrielcarvfer said:

Dism /Online /Cleanup-Image /RestoreHealth

And now it says the source file could not be downloaded.  I can provide you with the log but I will have to get out of safe mode so if you have any suggestions while I'm in safe mode,  please tell me now 

~Jon

[jonwong966]

I have entered safe mode but I don't know what you mean with networking 

(edit) Nvm I see what you mean. 

 

[jonwong966]

same problem with the source 

Quote

Error: 0x800f0906

The source files could not be downloaded.
Use the "source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see http://go.microsoft.com/fwlink/?LinkId=243077.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

 

Here is the log

dism.log

[jonwong966]

Im looking at the command prompt as i run 

net stop wuauserv
cd %systemroot%\SoftwareDistribution
ren Download Download.old
net start wuauserv
net stop bits
net start bits
net stop cryptsvc
cd %systemroot%\system32
ren catroot2 catroot2old
net start cryptsvc

but some of the services are blocked by safe mode. should i get out of safe mode, run the command, then go back to safe mode to run the dism command?

 

[jonwong966]

I have realized that running cmd with administrator allows me to run the dism command without safe mode. 

Quote

C:\WINDOWS\system32>net stop wuauserv
The Windows Update service is stopping.
The Windows Update service was stopped successfully.

C:\WINDOWS\system32>cd %systemroot%\SoftwareDistribution

C:\Windows\SoftwareDistribution>ren Download Download.old
A duplicate file name exists, or the file
cannot be found.

C:\Windows\SoftwareDistribution>net start wuauserv
The Windows Update service is starting.
The Windows Update service was started successfully.

C:\Windows\SoftwareDistribution>net stop bits
The Background Intelligent Transfer Service service is stopping..
The Background Intelligent Transfer Service service was stopped successfully.

C:\Windows\SoftwareDistribution>net start bits
The Background Intelligent Transfer Service service is starting.
The Background Intelligent Transfer Service service was started successfully.

C:\Windows\SoftwareDistribution>net stop cryptsvc
The Cryptographic Services service is stopping..
The Cryptographic Services service was stopped successfully.

C:\Windows\SoftwareDistribution>cd %systemroot%\system32

C:\Windows\System32>ren catroot2 catroot2old
A duplicate file name exists, or the file
cannot be found.

C:\Windows\System32>net start cryptsvc
The Cryptographic Services service is starting.
The Cryptographic Services service was started successfully.

6

this is what i have received after running the 

net stop wuauserv
cd %systemroot%\SoftwareDistribution
ren Download Download.old
net start wuauserv
net stop bits
net start bits
net stop cryptsvc
cd %systemroot%\system32
ren catroot2 catroot2old
net start cryptsvc

command. Right after, I ran the dism command. I now received a Source file could not be found (instead of downloaded) 

I uploaded the new log

 

CBS.log