H100i Defective?/RMA?

[omgitsdefault]

I've had my Corsair H100i for a few months now and it was working great until the last couple of days I've noticed that the L.E.D has stopped working

I have changed everything in the software to change the colors but no luck so far,

 

looking on the internet it seems a common problem, does anyone know a fix or should I get on to corsair for an RMA?

 

Has anyone else experienced this problem?

[Ghost]

Its probably because you updated your corsair link software. You could try rolling back.

[omgitsdefault]

Its probably because you updated your corsair link software. You could try rolling back.

 

I didn't update anything, I have updated the software as many people recommend to fix the problem however I cannot find a firmware update file. 

[brat137]

I had a similar problem with my H100i although it was after updating the firmware. If your device is still showing up in Corsair Link then its not that badly broken and may well be just the LED which is good. You could update the firmware which may fix the issue however it may also break the cooler further which has happened to several people including myself. The fault when updating the firmware is that the controller inside the H100i breaks and that means that you cannot control your device at all and it eventually stops being detected by your computer completely, although it still functions as far as cooling goes.

 

I have RMA'd my cooler at the moment. Although I took it back to my retailer and they sent it to Corsair for me because that meant I didn't have to pay for shipping to Corsair.

 

Here is a link to Firmware 1.0.5 which may fix your issue or may break your unit further and then your only option will be to RMA.

 

http://forum.corsair.com/v3/showthread.php?t=115836

[Ghost]

http://forum.corsair.com/v3/showpost.php?p=665063&postcount=9

[omgitsdefault]

I had a similar problem with my H100i although it was after updating the firmware. If your device is still showing up in Corsair Link then its not that badly broken and may well be just the LED which is good. You could update the firmware which may fix the issue however it may also break the cooler further which has happened to several people including myself. The fault when updating the firmware is that the controller inside the H100i breaks and that means that you cannot control your device at all and it eventually stops being detected by your computer completely, although it still functions as far as cooling goes.

 

I have RMA'd my cooler at the moment. Although I took it back to my retailer and they sent it to Corsair for me because that meant I didn't have to pay for shipping to Corsair.

 

Here is a link to Firmware 1.0.5 which may fix your issue or may break your unit further and then your only option will be to RMA.

 

http://forum.corsair.com/v3/showthread.php?t=115836

 

Thank you for the feedback Brat, I have updated the firmware to 1.05 but no further luck, I should have looked into problems before buying the unit. 

I will have to request an RMA with my Retailer (Ebuyer UK) 

 

I don't want to hassle around with the corsair support forums, Thanks again for the help. 

[brat137]

I don't want to hassle around with the corsair support forums, Thanks again for the help. 

No worries. Its worth talking to Corsair Live Chat if you can get online at the right time. The cooler itself works fine and is a very good product Corsair have just recently cocked up a couple firmware updates and compatibility with Corsair Link. Definitely go through Ebuyer in the end if your warranty with them covers it. I got my unit from Novatech (UK) and they have a 1 year warranty which meant they would ship it back to Corsair. I went all the way through Corsairs tech support and they issued an RMA but in the UK you have to ship the unit to the Netherlands which would cost around £20-30 which I wasn't prepared to do without exploring all my options so I went to my retailer and they said they would send it back to Corsair.

[jmohamed]

I had broken my h80i by pulling out a fan connector the day I bought it. Corsair offered to replace it immediately. So at least they're quick about issues.