Laptop - random BSODs

[Hom1l1an]

Laptop - random BSODs

• OS - Windows 11 pro 23H2 (x64)
• Came without os, downloaded from microsoft website
• Hw age: manufactured dec'22, in use since aug'23
• Age of OS installation - sep'23, kinda scared to loose data (have no place for backup)
• CPU model: 12th Gen Intel(R) Core(TM) i5-12500H
• Video Card model: Intel Iris Xe Graphics (Alder Lake-P 682 GT2) - Integrated Graphics Controller  /  NVIDIA GeForce RTX 3050 Laptop (GA107M) [CLEVO/KAPOK COMPUTER]
• System Manufacturer: Gigabyte
• Exact model number: AX211NGW
• Laptop 
  
  created DESKTOP-69420... file with V2 Log collector
  created rep file with Resource and Performance Monitor

DESKTOP-69420-(2025-02-11_16-48-30).zip rep.zip

[strange13930]

there should be a error code at the bottom of the bsod

[Hom1l1an]

6 minutes ago, strange13930 said:

there should be a error code at the bottom of the bsod

stop code: VIDEO_TDR_FAILURE
what failed: nvlddmkm.sys

[strange13930]

Start with updating your gpu drivers, I use amd so I would look for a YouTube video or similar

 

[Hom1l1an]

I also tried: updating drivers, completely reinstalling video drivers via ddu, changing driver from gaming to creative in nvidia app

[strange13930]

windows memory diagnostic to test the ram

[Hom1l1an]

Just now, strange13930 said:

ok try booting up with only one stick of ram at a time

Ok, will try

 

[strange13930]

here's one thing you could try as well

[Bjoolz]

Video_TDR_Failure is very often a faulty GPU, but you can try DDU. The crash means that the GPU stopped responding, Windows reset the driver, but the GPU was still not responding so Windows ordered a BSOD. 

[Hom1l1an]

16 hours ago, strange13930 said:

windows memory diagnostic to test the ram

So after 15 runs of memory test no errors, also tried to boot with both sticks of ram in both slots solo and together, no effect, same issue
 

[Hom1l1an]

16 hours ago, strange13930 said:

here's one thing you could try as well

soo.. funny thing here, it helped with gpu caused BSODs, but then i had two absolutely random BSODs and it was so fast i couldn's see what was the reason

 

[strange13930]

I would set up a camera facing the screen then run some stress tests on your cpu and gpu to see what the crashes were