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Help! Samsung A73

InvalidKnight00
By InvalidKnight00
in Troubleshooting
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I recently had a problem,

The phone received a call and the main speaker was not working but the top call speaker was so o was able to continue the call but when to call ended to phone does not anywhere want to put out sound.

 

Then it started say that it cannot play sound files *file format not supported* It won't even play the ringtone files as it says the same.

 

Long story short we factory reset it, even redownloaded and flashed the firmware and operating system. Nothing.

 

I then accidentally entered safe mode and it could play the ringtone files but as soon as i restarted it it stoped working and now it won't even play sound in safe mode.

 

I have run out of options. Help anyone?

 

Thanks

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