PC crashed in games

[TheJedi]

Hi Guys.

 

I keep getting crashes when I'm playing games on my rig.

 

Specs are:

Ryzen 5 3600

MSI RTX 3060TI Gaming X Trio 

16GB DDR5 3200mhz

WD SN850 1TB

Sharkoon SilentStorm Cool Zero 650w

MSI B550 Gaming Carbon WiFi 

 

Basically at first I would be playing Rocket League for maybe 20-30 minutes, I would be able to play absolutely fine, and I would go onto online matches, then during (anywhere from mid-way through to toward the end of) online matches, the screen would go black and then the PC would reboot.

 

Now however,  I simply launch the game, the PC freezes, discord goes silent. I don't know what to do.

 

I've tried reinstalling graphics drivers, rolling back to an old version (I'm still running this version) (using DDU). I've tried disabling certain startup apps such as medal.tv, going back to a system restore point.

 

I've gone through logs in Event Viewer, and the error that's reported is Kernel Power 41 and the two bug codes I've received are 340 and 239.

 

1 other thing to mention is that, the PC automatically switches it's power plan from Ryzen Balanced or Ryzen High Performance to Windows Balanced 

 

I honestly have no clue how to fix this and I've had similar issues in the past which I never managed to get to the bottom of. 

 

I'd really appreciate any help that I could get. Thanks

 

[An0maly_76]

Your spec list does not include the specific RAM part # / SKU you have. Ryzens and supporting boards are known for being fussy about RAM, and this sounds similar to what my 5900X and Asus Tuf B550-PLUS did when I used RAM it didn't like.

 

Here's the QVL for your board with a Ryzen 3xxx. You can use Ctrl-F (find) and enter your RAM's part # in the search box to see if it's listed. If not, that could be part of your problem.

 

https://www.msi.com/Motherboard/MPG-B550-GAMING-CARBON-WIFI/support#mem

Edited October 14, 2022 by An0maly_76
Revised, more info

[Fl0yd-]

two of the choices could be the culprit, either thermals or ram mismatch with ryzen like @An0maly_76 said. 

 

check your thermals and undo any windows updates or changes in the recent week or two. could be a combo of things happening.

 

also check event viewer and make sure whatever is causing the issue is showing up or not.

[TheJedi]

22 minutes ago, Fl0yd- said:

two of the choices could be the culprit, either thermals or ram mismatch with ryzen like @An0maly_76 said. 

 

check your thermals and undo any windows updates or changes in the recent week or two. could be a combo of things happening.

 

also check event viewer and make sure whatever is causing the issue is showing up or not.

Thermals are fine. Not overheating. 

 

Probably is RAM

[TheJedi]

43 minutes ago, An0maly_76 said:

Your spec list does not include the specific RAM part # / SKU you have. Ryzens and supporting boards are known for being fussy about RAM, and this sounds similar to what my 5900X and Asus Tuf B550-PLUS did when I used RAM it didn't like.

 

Here's the QVL for your board with a Ryzen 3xxx. You can use Ctrl-F (find) and enter your RAM's part # in the search box to see if it's listed. If not, that could be part of your problem.

 

https://www.msi.com/Motherboard/MPG-B550-GAMING-CARBON-WIFI/support#mem

Thanks, it isn't a supported model so maybe I should find a new kit

[An0maly_76]

2 hours ago, TheJedi said:

Thanks, it isn't a supported model so maybe I should find a new kit

Choose from that list and you can't go wrong. You might check your DOCP settings to see if your DIMMs are registering at correct speeds and that both DIMMs show the same speed, if not, that's a good indicator right there.

I just noticed a familiar SKU on that list, PV432G320C6K. I have PVB432G320C6K Patriot Viper 4 Blackout (starts with PVB instead of PV, but should be the same DIMMs) that my board's QVL supported. I can tell you, it RIPS for 3200 -- excellent bang for the buck, MUCH better than the 3200 Ballistix I previously had. Patriot Viper Steel PVS432G320C6K is probably also the same DIMM with a different heat spreader. And the price is pretty good for 32GB, I got mine for $95 USD.

Edited October 15, 2022 by An0maly_76
Revised, more info

[TheJedi]

8 hours ago, An0maly_76 said:

Choose from that list and you can't go wrong. You might check your DOCP settings to see if your DIMMs are registering at correct speeds and that both DIMMs show the same speed, if not, that's a good indicator right there.

I just noticed a familiar SKU on that list, PV432G320C6K. I have PVB432G320C6K Patriot Viper 4 Blackout (starts with PVB instead of PV, but should be the same DIMMs) that my board's QVL supported. I can tell you, it RIPS for 3200 -- excellent bang for the buck, MUCH better than the 3200 Ballistix I previously had. Patriot Viper Steel PVS432G320C6K is probably also the same DIMM with a different heat spreader. And the price is pretty good for 32GB, I got mine for $95 USD.

I'm looking at these.

 

Corsair Vengeance RGB RT 32GB (2x16GB) DDR4 3600MHz C16 Desktop Memory (Dynamic RGB Lighting, Optimised for AMD 300/400/500 Series, Compatible with Intel 300/400/500 Series) Black https://amzn.eu/d/4FI2Hi4

 

It's not on that list however it is AMD Optimized. 

 

Will that be okay?

[An0maly_76]

14 hours ago, TheJedi said:

I'm looking at these.

 

Corsair Vengeance RGB RT 32GB (2x16GB) DDR4 3600MHz C16 Desktop Memory (Dynamic RGB Lighting, Optimised for AMD 300/400/500 Series, Compatible with Intel 300/400/500 Series) Black https://amzn.eu/d/4FI2Hi4

 

It's not on that list however it is AMD Optimized. 

 

Will that be okay?

 

After seeing two different kits of the same RAM SKU cause different issues on three different boards, with 1700, 5900X and 3600X processors, I can't and won't advise anyone to buy what I can't guarantee will be stable. Optimized for AMD or not, I've not tested that component combo and can't guarantee its stability without QVL recommendation. I've had good experience with the Patriot kit I referenced, and would recommend it, but if you insist on Corsair, It so happens CMN32GX4M2Z3200C16, a 3200 Mhz version of the kit you refer to, IS on the QVL for this board. It's a better bang for the buck, and I promise you won't notice the difference from 3600.

 

 

To explain why I try not to deviate from QVL recommendations, in 2020, Crucial Ballistix were among three upgrades recommended for my 1700 by those I consulted. Arriving in a partially-crushed box, the packages inside seemed okay. The end result failed POST on VGA, but booted with the original GPU. With no other machine for testing, I could only assume the GPU was bad or somehow damaged. Then the board (MSI B450M Bazooka) shut down, requiring a 35-day RMA. After which the machine ran, but was neurotic.

 

Fast-forwarding to 2022, my 5900X build seemed fine at first. Then, after a couple random crashes, it froze in sleep mode and every 8-10 shutdowns, had no video on start. Swapping the 1700's GPU and RAM didn't help, so the TUF B550-PLUS was RMA'd.

 

The 5900X build's GPU, storage and one of its DIMMs were transferred to an ASRock B450M-HDV with a 3600X from eBay. It, too, was neurotic. Installing the second DIMM got no video on startup. The look on my face and tirade of swearing was priceless. It so happens this particular SKU, BL16G32C16U4B.16FE, was the same one used in the 1700, and is not on the QVL for the MSI B450M Bazooka, Tuf B550-PLUS, or the ASRock B450M-HDV. Another member tells me the last time they remember ordering that SKU was for a Coffee Lake build. Those are ninth-gen Intel. Food for thought, DOCP is registering the 1700 rig's DIMMs at different speeds, indicating a problem. I simply didn't catch it before. Live and learn.

 

Moving forward, from their respective QVL, the ASRock board got Ballistix BL16G36C16U4B.M16FE1, the Asus board got Patriot PVB432G320C6K. Both have run perfectly since, faster even. The clincher? Both kits used the same timings and voltage as the one replaced. Knowing this before could have avoided a year or two of issues with the 1700 build, four months of fussing, cussing, and pulling my hair out with my 5900X, wasting $140 on a RAM kit that is now dead, and $1000 or so completing the 3600X build after testing the 5900X build's components. Sure, I can flip it, but will I get my money back out of it? And what about my time? When you consider all this, it simply doesn't pay to be wanton with component selection in Ryzen builds.

 

So, having seen non-QVL-recommended RAM cause problems on three different builds, it's obvious that Ryzens and their supporting boards are fickle beasts, so I think I've sufficiently proven QVL is a bigger deal with them than with Intel. If everything is just so, all is well and they can move mountains and fight wars singlehandedly, but if not, it's not going to be happy, and neither will you. RAM can be pricey and it's not so easy to access for replacement in some cases, so why take a chance on what you don't know will work?

 

Think of it like this. Let's say you're an avid drag racer. You go out and buy a new 800+ hp Dodge Demon, a bad-ass factory muscle car that needs certain things to perform well. It needs just the right fuel, just the right tires. But when you need fuel, you won't take the time to find the best fuel, figuring midgrade will do. Performance suffers and it won't be as fast. When you need tires, you won't take the time to find the right tires for optimum traction, so the ones you get have the car fishtailing all over the track and into a barrier, totaling it. Can you count on your insurance company to cover a loss incurred while racing when you neglected to conform to recommendations? See where I'm going with this?

Edited October 15, 2022 by An0maly_76
Revised

[An0maly_76]

One other thing, I saw a video earlier from a YouTuber, who was sent an MSI B450 Tomahawk board / 3600 Ryzen setup that was driving its owner (one of their followers) crazy with not powering on, or if it did, with a CPU debug light. (I verified RAM QVL through video stills). Troubleshooting revealed the issue went away swapping the 3600 for a 2600. Okay, bad CPU, right? Not quite... The 3600 ran fine on an X570 board. So WTH, right?

 

Turns out the MSI B450 had a beta BIOS version that did not show up on MSI's website and had apparently been rescinded. YouTuber hypothesized the revision might have stripped Zen2 support and caused problems, hence its absence from the official list. The YouTuber reverted the B450 to a previous BIOS version, and the 3600 ran fine on it after that. So while I'm confident of my statements regarding RAM, this is something else you might look into. Video outlining the details below.

 

 

Edited October 15, 2022 by An0maly_76
Revised, more info

[G-ZooM]

@TheJedi RAM and/or Bios solutions are probably the way to go first, but sometimes we forget to check for power issues.

How old is your PSU? PSUs can have a lower output current after a few years which could be just enough for your PC to go nuts when the GPU heats up!

I would also do a quick check up of your 12V cables and plugs to make sure non are damaged. Maybe even plug everything back just to make sure nothing moved over time. You could also swap the outputs of the PSU to see if it helps somehow.

If after a crash you turn off the PSU (to be safe) and touch all the cables and some of them are hotter than normal, you may have a lead.

 

Good luck!

[An0maly_76]

@G-ZooMbrings up an interesting point indirectly. Has the PSU been upgraded at some point? If so, were the previous PSU's cables retained? That can cause big problems as well, though they are usually much more immediate and disastrous.

[TheJedi]

2 hours ago, G-ZooM said:

@TheJedi RAM and/or Bios solutions are probably the way to go first, but sometimes we forget to check for power issues.

How old is your PSU? PSUs can have a lower output current after a few years which could be just enough for your PC to go nuts when the GPU heats up!

I would also do a quick check up of your 12V cables and plugs to make sure non are damaged. Maybe even plug everything back just to make sure nothing moved over time. You could also swap the outputs of the PSU to see if it helps somehow.

If after a crash you turn off the PSU (to be safe) and touch all the cables and some of them are hotter than normal, you may have a lead.

 

Good luck!

I'm expecting my new RAM tomorrow. If that doesn't work, I'll be sure to give this a go next. Thanks very much.

 

[TheJedi]

5 hours ago, An0maly_76 said:

 

After seeing two different kits of the same RAM SKU cause different issues on three different boards, with 1700, 5900X and 3600X processors, I can't and won't advise anyone to buy what I can't guarantee will be stable. Optimized for AMD or not, I've not tested that component combo and can't guarantee its stability without QVL recommendation. I've had good experience with the Patriot kit I referenced, and would recommend it, but if you insist on Corsair, It so happens CMN32GX4M2Z3200C16, a 3200 Mhz version of the kit you refer to, IS on the QVL for this board. It's a better bang for the buck, and I promise you won't notice the difference from 3600.

 

 

To explain why I try not to deviate from QVL recommendations, in 2020, Crucial Ballistix were among three upgrades recommended for my 1700 by those I consulted. Arriving in a partially-crushed box, the packages inside seemed okay. The end result failed POST on VGA, but booted with the original GPU. With no other machine for testing, I could only assume the GPU was bad or somehow damaged. Then the board (MSI B450M Bazooka) shut down, requiring a 35-day RMA. After which the machine ran, but was neurotic.

 

Fast-forwarding to 2022, my 5900X build seemed fine at first. Then, after a couple random crashes, it froze in sleep mode and every 8-10 shutdowns, had no video on start. Swapping the 1700's GPU and RAM didn't help, so the TUF B550-PLUS was RMA'd.

 

The 5900X build's GPU, storage and one of its DIMMs were transferred to an ASRock B450M-HDV with a 3600X from eBay. It, too, was neurotic. Installing the second DIMM got no video on startup. The look on my face and tirade of swearing was priceless. It so happens this particular SKU, BL16G32C16U4B.16FE, was the same one used in the 1700, and is not on the QVL for the MSI B450M Bazooka, Tuf B550-PLUS, or the ASRock B450M-HDV. Another member tells me the last time they remember ordering that SKU was for a Coffee Lake build. Those are ninth-gen Intel. Food for thought, DOCP is registering the 1700 rig's DIMMs at different speeds, indicating a problem. I simply didn't catch it before. Live and learn.

 

Moving forward, from their respective QVL, the ASRock board got Ballistix BL16G36C16U4B.M16FE1, the Asus board got Patriot PVB432G320C6K. Both have run perfectly since, faster even. The clincher? Both kits used the same timings and voltage as the one replaced. Knowing this before could have avoided a year or two of issues with the 1700 build, four months of fussing, cussing, and pulling my hair out with my 5900X, wasting $140 on a RAM kit that is now dead, and $1000 or so completing the 3600X build after testing the 5900X build's components. Sure, I can flip it, but will I get my money back out of it? And what about my time? When you consider all this, it simply doesn't pay to be wanton with component selection in Ryzen builds.

 

So, having seen non-QVL-recommended RAM cause problems on three different builds, it's obvious that Ryzens and their supporting boards are fickle beasts, so I think I've sufficiently proven QVL is a bigger deal with them than with Intel. If everything is just so, all is well and they can move mountains and fight wars singlehandedly, but if not, it's not going to be happy, and neither will you. RAM can be pricey and it's not so easy to access for replacement in some cases, so why take a chance on what you don't know will work?

 

Think of it like this. Let's say you're an avid drag racer. You go out and buy a new 800+ hp Dodge Demon, a bad-ass factory muscle car that needs certain things to perform well. It needs just the right fuel, just the right tires. But when you need fuel, you won't take the time to find the best fuel, figuring midgrade will do. Performance suffers and it won't be as fast. When you need tires, you won't take the time to find the right tires for optimum traction, so the ones you get have the car fishtailing all over the track and into a barrier, totaling it. Can you count on your insurance company to cover a loss incurred while racing when you neglected to conform to recommendations? See where I'm going with this?

Hmmmm. I ordered the kit I sent this morning, I'm hoping it'll be okay. But if not then I'll get a kit of the QVL.

 

Appreciate your help more that you can imagine tho. Here's me thinking it was a CPU issue

[An0maly_76]

1 minute ago, TheJedi said:

Hmmmm. I ordered the kit I sent this morning, I'm hoping it'll be okay. But if not then I'll get a kit of the QVL.

 

Appreciate your help more that you can imagine tho. Here's me thinking it was a CPU issue

The 3600 may well work, I just can't say with any certainty that it will, as I've not tested it with that board and CPU. I tend to go with the sure shot after my experiences. Don't like to waste time with maybes.