Lenovo err

[.Jormungandr]

I purchased a Lenovo Legion T5 back in June of last year six weeks of owning it it requested to update Windows Windows finished updating the PC restarted when it was finished it had a error code of 0xc0000001 I am unable to get into BIOS to roll it back I sent a computer back into Lenovo they wiped it and sent it back with no Windows operating system they sent me a recovery drive with they said had a copy of Windows on it only thing it did it's recovered the computer and the error code came back and my warranty is about up and they are give me the runaround I need help I can't afford to get this fixed I work from home and I am unable to make money because my computer is down my warranty is up the 7th of next month and they keep on giving me the runaround

Edited February 15, 2022 by .Jormungandr

[Frizz]

43 minutes ago, .Jormungandr said:

I purchased a Lenovo Legion T5 back in June of last year six weeks of owning it it requested to update Windows Windows finished updating the PC restarted when it was finished it had a error code of 0xc0000001 I am unable to get into BIOS to roll it back I sent a computer back into Lenovo they wiped it and sent it back with no Windows operating system they sent me a recovery drive with they said had a copy of Windows on it only thing it did it's recovered the computer and the error code came back and my warranty is about up and they are give me the runaround I need help I can't afford to get this fixed I work from home and I am unable to make money because my computer is down my warranty is up the 7th of next month and they keep on giving me the runaround

We can't see the full error on the screen, what exactly is the error?

Can you clear the CMOS with power cable removed?

Is that the laptop or tower? Wondering if it has BIOS flashback to try newer firmware.

I would request a new unit if you can't get it to work, you can also take a look and make sure the drive is plugged in as well as say any PSU cables if it's the tower

[Sjaakie]

can you get into the bios? If you have backups maybe best to do a clean install of windows.

[.Jormungandr]

On 2/15/2022 at 4:51 PM, Sjaakie said:

can you get into the bios? If you have backups maybe best to do a clean install of windows.

 I can't get into BIOS it goes straight to the black screen with the error Lenovo has bios locked where you can't get into it

 

[.Jormungandr]

On 2/15/2022 at 3:51 PM, Frizz said:

We can't see the full error on the screen, what exactly is the error?

Can you clear the CMOS with power cable removed?

Is that the laptop or tower? Wondering if it has BIOS flashback to try newer firmware.

I would request a new unit if you can't get it to work, you can also take a look and make sure the drive is plugged in as well as say any PSU cables if it's the tower

 

It is a Lenovo Legion Tower we tried basically everything including sending it back to Lenovo to get worked on what day did is wiped it and they sent it back with no operating system on it and it took another couple days to finally get a hold of somebody to get a copy of windows they sent out a copy of windows but it wasn't a copy of Windows it was a recovery Drive which brought back the underlying issue with the error I've been fighting to get my computer fixed for almost a year now I keep on getting the runaround I did not have the computer for very long before a corrupted Windows update messed up my computer they won't give me a refund because it's past the 30 days but I have premium support from them for a year and that is ending here soon every time I call them I get somebody from India and they keep on sending out the wrong stuff