Wireless mouse kept disconnecting..

[Seira]

Hello there! 

 

It's been a month since I bought my new wireless mouse which is an Asus ROG Keris. And since I bought I kept encountering this sudden disconnections, like my mouse is skipping/jumping. Most likely a wireless interference since this won't happened when it is connected via USB cable. Below are the followings I did to troubleshoot it:

 

• Updated mouse firmware
• Reinstalled drivers and ROG Armour Crate app
• Turned off ALL WIFI at home(routers, phones) 
• Tried using the mouse in safe mode thinking there maybe some running apps that's causing it
• Tried all USB ports (2.0 & 3.0) 

I'm running out of ideas, and it's really annoying specially when you play FPS games. I hope someone can help me here. Thanks! 

[thatchrisguy]

It could be interference from the USB 3 ports. If you put the mouse dongle on a USB extension cable away from the computer, it will likely fix your problem.

/I had the same problem...