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About ms15710

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  1. If I do get the response that it "wasn't damaged by us", unfortunately, what will my options be then? I would rather not be out a lot of money, but it seems that might be the case?
  2. I'm fairly confident I installed the CPU properly though. I made sure when I was installing it that the little triangle went to the right edge, and it seemed to line up properly.
  3. Here's a picture of the CPU socket; unfortunately, there are three pins bent. https://drive.google.com/open?id=1BxAKhnKtfAnRLSRV5Xk8eCGqRTAlpLIj
  4. Thank you for the responses guys. I'll try to answer these as best I can. As for the retention bracket, @TrigrH what do you mean its fucked; can you tell that something is wrong with it? I thought I installed the CPU correctly. I made sure everything was lined up correctly. From what I see, the CPU is fine other than the damage to the metal lid, but unfortunately there are three bent pins all in one area. If I can't get a return with it, what should I do?
  5. Hi guys. I didn't seem to get any luck on Reddit, so I'm trying here to see if I can get any help, because I'm getting very nervous/concerned. I've built a few computers for me, my friends, and my family over the past several years; I'm not an expert at it by any means, but I have gotten comfortable working with parts. However, when I was installing my CPU (i7 9700k) into my Asus Maximus XI HERO, something very concerning happened. When I was pulling down the little lever, there was a fair amount of resistance behind it. And then all of a sudden, there was a very loud "POP" and the black CPU cover that comes with the motherboard went flying. And the CPU was sitting awkwardly out of the socket of the motherboard. It looks like there's damage to the sides of the CPU, where the latch covers it, which I'm very worried about, and I'm very, very worried at this point. Attached are some pictures. https://drive.google.com/open?id=1jGnsvYOhXue2EM3GAbZDKTH2LzzGPi0v https://drive.google.com/open?id=1QGpRcJ9is5O3VdEX849ei2zxy2qK7HN4 https://drive.google.com/open?id=1A3jmcpRwLcBDETubNHbgYlrMP2FZm2n0 https://drive.google.com/open?id=1WuT1kteYh9KgRyc1EUBbXTo2GWKGz4Ts https://drive.google.com/open?id=1NwqnvJM4OFsfWJzQ_JWM3q9FWzBXQc-e https://drive.google.com/open?id=1_dgJOpJSHSm8qr4lUQxVx_dhQlzLTYmB https://drive.google.com/open?id=1-ueA5R7YilrpD8URMPFGu1QzGJaDR00b https://drive.google.com/open?id=1gS2d6F_z3rXXvoyrgWwBWZMIT1BFXPB4 Does anyone have any suggestions/recommendations? Thank you!