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About ms15710

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  1. If I do get the response that it "wasn't damaged by us", unfortunately, what will my options be then? I would rather not be out a lot of money, but it seems that might be the case?
  2. I'm fairly confident I installed the CPU properly though. I made sure when I was installing it that the little triangle went to the right edge, and it seemed to line up properly.
  3. Here's a picture of the CPU socket; unfortunately, there are three pins bent. https://drive.google.com/open?id=1BxAKhnKtfAnRLSRV5Xk8eCGqRTAlpLIj
  4. Thank you for the responses guys. I'll try to answer these as best I can. As for the retention bracket, @TrigrH what do you mean its fucked; can you tell that something is wrong with it? I thought I installed the CPU correctly. I made sure everything was lined up correctly. From what I see, the CPU is fine other than the damage to the metal lid, but unfortunately there are three bent pins all in one area. If I can't get a return with it, what should I do?
  5. Hi guys. I didn't seem to get any luck on Reddit, so I'm trying here to see if I can get any help, because I'm getting very nervous/concerned. I've built a few computers for me, my friends, and my family over the past several years; I'm not an expert at it by any means, but I have gotten comfortable working with parts. However, when I was installing my CPU (i7 9700k) into my Asus Maximus XI HERO, something very concerning happened. When I was pulling down the little lever, there was a fair amount of resistance behind it. And then all of a sudden, there was a very loud "POP" a