Solinus

Thanks. It was already. Gone.

Fair enough. I just figured there might be a somewhat better way, but I get that no matter what you do there will be some left out or unhappy.

One other thought I had...and not sure how possible this is, but for next year maybe it would be helpful to put people in a drawing for VIP. And just to keep to it limited to folks who are serious about VIP or other specific add-ons (like tours), you could require a deposit (say $100 USD). Everyone who is interested would have to pre-register and when it's their turn to order they have up to a 4 or 8 hour window to complete the purchase (not unlike what EVGA did for their RTX 3000 series queues). I feel like this would be much less chaotic and would be more fair for everyone so that if the purchase they wanted to make wasn't available they could easily pivot from let's say an Orca package to a Dolphin or even a two day pass with the tour add-ons. As it sits right now, I'm sure many of us feel like we got our legs taken out from under us twice or more because we couldn't downgrade fast enough when what we wanted wasn't available.

Thanks Linus. Appreciate the response. I get the VIP thing. What about those of us who just want to take a tour of the office and labs? I think many of us who couldn't get VIP tickets would love to at least have a chance to do that. After I was unsuccessful getting VIP tickets, I couldn't get tour tickets either because they kept selling out from under me.

I'm sure that's the case. And that makes sense that they get first dibs, but still sucks.

I'm really disappointed. I got everything purchased for travel over a month ago. Had all my ducks in a row for the LTX site. Everything was (and still is) in my cart...I really hope they add more office tours and labs tours.

+100000000

Yep same. I wanted the tours more than anything else.

I was ready with everything but there were only 12 Orca VIP tickets? That's crazy...bleh. Really bummed as I did everything possible to check out quickly.

Not a bad idea, although I'm traveling alone so I'll have to see if I can make some friends lol. Either way, it'll probably be fine. I just am trying to avoid the extra hassle. I, too, will probably just carry my laptop around in my bag most of the day.

Thanks for that. Doesn't quite answer my question, though.

If it's first come first serve, how do we make sure we have a table when we want to go and come back if we don't want to leave our equipment at the table? I plan on bringing my laptop or steam deck neither of which I will leave at the table. Does that mean I just have to roam around and find a random table every time I want to game? Seems a bit less than ideal given that those with full desktop setups are able to leave them there and come and go as they please. Thoughts?

Hi team, I want to start out by saying the team did end up refunding me for the item and the shipping charge for this mess a few days ago, but in the end the product I wanted went out of stock and it was supposed to be a Christmas present for my wife so the experience was pretty poor. In August of 2022, I bought an LTT screwdriver and water bottle. I was happy to wait so when everything finally shipped at the end of December (after Christmas), I was excited to get the package! The screwdriver came and I'll echo others in saying I love it and use it all the time now! The problem is that the package only contained the screwdriver and not the water bottle. I thought perhaps there was another shipment so I checked to see if there were separate tracking numbers, but there were not. I then reached out to support that day (December 30th) and after about a week someone replied and shipped out a replacement water bottle free of charge. Everything seemed fine aside from how long it takes for people to get back to you...24 hours seems reasonable. A week seems excessive IMO. Then nothing came. Again. I followed the tracking number and it still hasn't budged since it was shipped on January 6th. I emailed support again on 1/29 after trying to give things time to move. This time I did receive a reply within 24 hours (yay!) and was told that the item was lost and I was refunded for the shipping and water bottle and told it was out of stock and to order another color or wait until stock was replenished. Needless to say while I appreciate the refund, the experience was really sub par especially since this was something ordered way back in August nearly 6 month ago! I'm glad you guys are focusing on improving the customer service side of LTT Store etc but just wanted you to know that it was really an unpleasant experience. Thanks.

+1

For the next piece of Linus's home theater, I'd love to see a couple of videos of MadVR's free software and their dedicated appliance MadVR Envy. I have an Envy and if MadVR isn't willing to loan you one (they would most likely), I'd be willing to loan you mine. It's an amazing piece of tech. While the Envy is out of reach for most users due to cost, MadVR is pretty awesome and it would be cool to play with all the nerd nobs on a PC build. I also didn't think it would make a difference, but even on the JVC NZ8 I just installed it has dramatically improved our viewing experience.