iTsYaBoiii

I decided to open an email thread with SecretLab to discuss the whole spare part situation and yikes have they started digging themselves a hole. You know if they at least owned it and said that for economic reasons (or whatever) they don't want to offer replacement parts, whilst I couldn't justify it, at least I could somewhat understand it. But in their latest email they started throwing in the usual corpo speak to me (that makes literally no sense). They literally emailed me saying that this is to "ensure optimum product performance" and " also to secure the safety of the users of our products". Jeeeeesus what a load of crap. I guess that's one way to ruin your reputation in a single email.

I'm curious how many people would actually buy a new chair rather than shopping elsewhere if this is the sort of treatment SecretLab provide. I sure as hell won't buy one purely for this reason.

Why not profit from selling replacement parts? I don't mind paying for the parts. My problem with them is that they're pushing me to throw out a perfectly fine 2/3 of a chair just so I buy a full new one? And it's not like they don't have the parts, they do offer replacements if you are a customer, so they can't even use that as a defense. To have a point of comparison, I bought my Corsair Road Warrior T2 ages ago, used from Amazon. I had some issues with it twice and Corsair were more than happy to help me, twice, free of charge, despite me offering to pay for the parts. Now I know Corsair are on a completely different level when it comes to customer support, but I feel like asking for a replacement part, that I would pay for, is the bare minimum a company should do.

Hello forums! Long time lurker, second-time poster here. I am here to complain about SecretLab. Some context: My girlfriend has one of their chairs (whilst I have a Corsair Road Warrior T2). The foam on my chair has started to wear thin and I find my girlfriends chair to be much superior to mine so I started considering getting a SecretLab one too. A problem I ran into however is with their repairability policies. Recently I managed to get a completely new base and backrest from two separate people that had replacement parts and were selling these for dirt cheap (or were going to throw them away if they don't sell). Thinking I'd do a good deed (and save some money in the process) I bought these expecting to be able to purchase the other parts I need from SecretLab and to just assemble a brand new chair (keeping the other parts out of the landfill). To my utter surprise, SecretLab does not sell these parts and when I reached out they just stated that they don't sell those replacement parts and the only way to get them is to be a valid purchaser in their store. That left a pretty sour taste in my mouth. They clearly have the parts and them choosing to not sell them is... Well I don't know. It just seems like a very odd, anti-repair decision.

I've tried reinstalling the drivers and also tried using a different laptop. Get the device malfunctioned notification in both scenarios. I think it is a hardware issue, just can't come to a conclusion as to what causes it

Hello everyone! Bit of a more obscene topic when it comes to peripherals but I've been having issues with USB hubs recently. I just fried my 3rd USB hub today (within the span of around 1 month) and I'm at a loss as to what the cause is. Some context about this: I use a laptop for work, however I dock it with a docking station and I also have an extra USB hub since I need a lot of USB type-A ports for work. I've had the hubs plugged into the laptop directly as well as daisy chaining it to the docking station. In both scenarios I had a hub get fried. What I mean when I say fried is that they do not carry any data - Windows stops recognizing them and I've already tested these hubs on different systems just to make sure its not my laptops acting up. Curious thing is though - the power delivery on these hubs still works (i.e. they still charge phones) however data transfer is completely dead. The ports that the hubs were connected to (both on the laptop and docking station) are also fine and still work as expected. My question - what is causing this to happen? Initially I thought that it might be the power bricks being connected to an unstable power source, however I feel like if it was this, the power delivery on the hubs would die as well. My second guess was that it might be the specific USB port on my laptop, however even when I used the docking station to connect it, the hub still died. I've also tried different manufacturers for these hubs and it seems to always end the same way (just within different amounts of time). I'm at a loss and would really want to not fry more of these... Any and all help would be welcome.