Hi everyone,
First-time poster here but long-time system builder; I am seeking some troubleshooting advice, please, as I am at my wits' end with this particular problem and am hoping the LTT community can help.
My recently-built rig hangs, sometimes while I am gaming, other times on the desktop, and sometimes (but only sometimes) when I run the benchmark on Intel's XTU utility.
Through all the reading I've done so far, I have narrowed the cause down to "something to do with C-states", which implies a power, CPU, or board issue, and I need some help in narrowing down which is ultimately at fault.
When I disable C-states in the BIOS entirely, she runs stably - I played Fallout 4 all weekend long without a single crash when before, game would crash anything from a few minutes to a few hours in. But of course I'd like to NOT have to do that to have a stable system.
It’s a 9700k/32GB/Z390 build, BIOS and all drivers are 100% up-to-date, and all RAM DIMMs tested OK in MEMTEST86. Temps are fine, too, and my CPU fan has been set to max RPM JIC and temps are within the normal range.
Things I’ve tried (but the system still crashed):
· Setting C-states to Auto
· Disabling EIST and Speed Step but leaving C-states enabled
· Disabling C-states from C3 and down
· Unplugging all unnecessary external devices (USB hubs, USB HDDs etc.)
· Running my RAM in both XMP profiles as well as without XMP enabled at all
Right now my best guess is it’s the PSU. Firstly, it’s an 11-year-old model (Corsair HX1000W), and secondly I also have issues sending my PC to sleep – it sometimes enters the sleep state (the Power light blinks and my monitor turns off) but my case and CPU fans keep spinning and all lights remain lit. If I power off with the PSU switch and then power back on, she resumes from sleep as if nothing had happened.
I monitored voltages and temps using MSI's Dragon Center software on a 2nd screen while gaming, anticipating seeing weird behaviour when the system inevitably crashed, but when it happened I saw absolutely nothing out of place. 12V supply was rock-solid, CPU core voltage didn't vary much, and temps were in an acceptable range at the time.
My question is, is it reasonable to think an 11-year-old PSU can’t satisfy the power or feature requirements of a Z390 board and 9th-gen Intel chip, either due to its inherent design or the fact that it’s old and parts of it might be degraded? Or is this a CPU/board issue? The reason I ask is the PSU worked just fine on the 4770k system I upgraded from, which is weird.
Sorry for the info dump, and thanks in advance for any input/insight you can provide.