I work in IT as the sole IT specialist for a medium sized distributor.
I've got a few for the thread.
- Everyone calls anything involving a computer, or the phones, "The System" - You'll overhear someone complaining about something not printing, and someone else yells out their cube "Yeah, Lucroarna must be doing something on the system"
- I took over my role, so I had to replace 41 (!!!) PCs with Windows 10 Pro desktops. I have one user who consistently complains that she now has to press the power button to turn on her PC.
- I have one user who does not understand how the minimize button works in Windows, and asked if I could remove it, because he doesn't like that he has to click them on the taskbar after minimizing them.
- I have a user who loves shortcuts - and always makes them inside of directories to her desktop. She will later delete the shortcut in her directory, which breaks the shortcut on her Desktop. To this day, I still get calls letting me know about the "Shortcut Glitch on the system".
- We use a software for all of our inventory management, and it's only accesible via remote desktop. The old IT guy named the shortcut to Remote Desktop after the software. So when people call for issues, they always say they're having an issue with the software, when it's an issue with Outlook inside of remote desktop. Everything we do "in the system" is called "<software name here>".
- I recently found out a user uses their work email for everything. Including a bad purchase online, that ended with our exchange being overloaded with spam emails to this one person. After 1,700 emails to one inbox in 10 minutes, I was easily able to convince our company to include new company policies regarding personal use of emails. I am now hated for this travesty - how dare I.
- User had an issue with his laptop - was acting slow. I hopped on remotely, and several porn pop-ups came up when opening chrome. He goes "I dunno how those got there, they just come up!". I don't think he realizes these pop ups only come up when you look at porn, and if you're millennial who grew up in the 90's-00's, you know this excuse only worked in that day and age. I'm assuming his kid used it on him at some point.
- Phone service goes out, everyone says the internet is going slow, too
- Internet service goes out, everyone says the phones are acting weird, too.
- I had a user whose file management involved downloading a PDF, saving it to a CD, putting the CD into a jewel case, opening a file cabinet, putting the jewel case inside a file, and locking the file cabinet. I explained that he re-created windows, and showed him how to save these files on the network (As they should be, they are company documentation intended for his job role). He told me it's the same thing but in a different way, and refuses to change.
I thought IT would be fun, but it's just funny.
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