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Interesting. I also cringed when I first saw the Spectrum Mobile ads, mostly from a “Wow, is this the best for the marketplace?” Now hearing about their processes, it sounds like the service level for S. Mobile is the same as Charter S., Charter, TimeWarner. Now, I am not too concerned that they will be taking over the cellular market overnight. Thank you for the information! I too have used multiple C.S. services at one time or another and am familiar with the phone tree/department shuffle. Now, I have fell prey to the cord cutting ‘revolution’ and am only paying for internet with C.S. Best of luck with the rest of your time on Spectrum Mobile. Do you plan to switch again? As my income will be lowering some soon: Is the cost savings worth the ocasional hassle? Also, is there a long-term contract, fees with dissociation? Seemingly pointless fees at time of registration? (Not including 911 or Convenience taxes, if you have them.) Finally, does C.S. Mobile offer Wi-Fi Calling? I’ve found that asking people is better than the website for that particular question.