MobPlays

and yes they are installed correctly double checked the manual to see and it says slot 2 and 4 which is what i have them in.
 

I bought a 16 gig kit of g.skil ripjaws v i found the problem just trying to figure out how to fix it 8gb of it is hardware reserved and so far every "fix" ive found for it has not worked
 

I just bought a new ram kit and both sticks are detected in the bios and show up in cpuz, but only 8gb is usable.