kawazoe

@Corsair Nick Hi Nick! I honestly was not expecting company reps to be active on this forum. That's a very pleasant surprise! (also... why wasn't I, this place is HUGE!) To answer your question, yes, the replacement is working great! Though the change in wiring between the older h100i v2 and the h100 pro caused the setup to turn into a cable management adventure, I finally managed to get going again! With the time it took to get through this, I initially considered getting a different cooler all-together, and maybe even go full custom loop. In the end though, I got really lucky. You see, that whole cooler isn't for my computer, it's for my boyfriend's. He's in first year 3D animation concentration and not having a PC at home to get through his homework was very stressful. Luckily for him, I had a spare laptop that he could use and the bulk of his homework during that last month was done in Photoshop. So, we managed to get through the wait without having to get a different cooler. I'll still PM you to get that duties' thing sorted though. As for the fact that this isn't a normal RMA experience, I would like to agree with you. From my past experiences replacing keyboards and PSUs, I've never seen this. Plus, the parts usually get shipped somewhere in Canada if I recall, not all the way in the US so it must have been different people handling the issue. From what I've seen online, it appears that this issue plagues only a few of your products, which is very unfortunate. Like Fakmykak said, he got a similar experience with his Commander Pro, and again, it's not even shipping time, it's just the week long wait between replies. Anyway, I hope Corsair manage to get this sorted. It really isn't a pleasant or a trustworthy experience.

Yeah I'm from Canada so that shipping was brutal. I was honestly surprised that they didn't even had an office here to handle returns...

Hello, long time viewer here but today is my first time posting on the forum! (Yeah! ?) I'm currently dealing with a very painful RMA process with Corsair. I wanted to know if anyone had similar issue in the past with them and maybe have some suggestions on how to deal with this. I bought an H100i-v2 AIO about two years ago. The pump stopped working recently so I opened a ticket on Corsair's website. It took them 7 days to approve the RMA, and then an extra 31 days for my replacement to finally arrive for a total of 38 days of turnaround. That's over a month without a computer. I had to pay international shipping to them and custom fees for the replacement on the way back. In the end, I paid 93.11 CAD for a part I originally paid 119.99 CAD for. Their warranty covered only 22% of the original cost. They did not offer an advance RMA service, I had to ask, and when they finally gave me a link to pay for it, their payment system crashed with an HTTP 500 error. It took them weeks to even acknowledge the issue. They had already received the broken part by that point and still insisted that I pay for the advanced RMA. They were completely ignoring my messages, only answering with canned responses, until I wrote them a pretty rude email which got things going. In the end, 9 days had passed since the time they received my package and finally acknowledged it. I found a few people online complaining about the slowness of their RMA process but no one really appeared to have had such a bad experience. Am I alone here? Any suggestions on what I should do next?

Oh! I see, so even if VESA mention in the spec that you still get 2 SuperSpeed lanes, it's not really true because you need to give up some DP bandwidth for them. Then that makes a lot more sense. Thanks!

One of my friend also mentioned this to me today. I don't get it, why create another standard when DisplayPort over USB-C ( https://www.displayport.org/displayport-over-usb-c/ ) seems to already have equal if not better capabilities? Even the article from anandtech mentions that "By the standard, DisplayPort alt mode replaces all of the USB 3.1 data channels, leaving only the much slower USB 2.0 baseline channels available." which, according to every specs sheet I can find, is just plain false. For instance, to quote an older VESA news publication: "Using full-featured USB-C cables for Alternate Mode connections provides some benefits. [...] DisplayPort and MHL Alternate Modes can transmit on one, two, or four SuperSpeed lanes, so two of the remaining lanes may be used to simultaneously transmit USB 3.1 data." What's the catch? What justifies yet an other standard? EDIT: edited for clarity