I am writing to share my experience with Lenovo and its customer service. I bought a Lenovo laptop a few months ago, hoping to enjoy its features and performance. However, I was soon disappointed by the frequent problems and malfunctions that occurred with the device. The worst of them happened a few days ago, when my laptop started emitting smoke while I was using it. This was not only a shock, but also a potential danger to my health and safety. I immediately turned off the laptop and contacted Lenovo's support team to report the issue and seek a solution.
To my dismay, the support team was not helpful or responsive at all. They told me that they could not provide me onsite support, which I had paid for as part of Lenovo's Premium Care package. They said that I had to travel to the same shop where I bought the laptop, which is located in my home town, 2000 km away from where I live and work. This was an absurd and unrealistic suggestion, as it would require me to spend a lot of time and money on transportation, as well as disrupt my work schedule and personal obligations.
Alternatively, they offered me to visit a Lenovo service center and replace the part that was causing the smoke. However, this did not reassure me at all, as I had already replaced the motherboard of the laptop two or three times before, due to other issues. I was not confident that the laptop would work properly after another replacement, or that it would not pose a fire hazard or harm me or others.
I was appalled by the lack of professionalism and care that Lenovo showed me as a customer. I felt that they did not value my satisfaction or safety, and that they did not honor their warranty and service commitments. I was left with a defective and dangerous product that I could not use or trust. I decided to write this blog post to warn others about Lenovo and its products, and to urge them to avoid buying them or using them. I also want to demand that Lenovo take immediate action to rectify this situation and provide me with a replacement onsite of same or a different model. I also want an apology and an explanation for why this happened and how they will prevent it from happening again.
I want to stress that I bought Lenovo's Premium Care, which includes onsite warranty, technical support, and accidental damage protection for a period of three years. Despite these benefits, I found myself facing this serious issue.
I hope that Lenovo will respond to this as a matter of urgency and provide details on how they intend to solve this problem.