Installed both and same thing. Also contacted Asus customer support and they think I should send it in for repair so I guess I will do that. I have never rmad anything before so any advice/things I need to do.
So this:
o Do not include any accessories as they will not be returned or replaced. Customer is responsible for shipping expenses if requesting item(s) to be returned.
§ User manuals, software, original box, I/O shields, retention mechanisms / brackets, stands/bases for display products, CPU mounts / brackets
§ Non-ASUS products such as: CPU, Memory, After-market Heatsink / Fans, or other components, memory cards
Basically means put an empty mb with cpu socket protecter in an antistatic bag rapped in bubble rap in a box?