Quality Cellular

Yes, it does hurt my business. Most people buy from the sellers with the lower price. The price of an Original product can never compete with the price of a fake. Everybody advertises them as Original whether it actually is or not. As a buyer, you can't even go by the price. If a price seems too low to be Original, then it probably is counterfeit. So, you buy from a Seller with a higher price because you have that "You get what you pay for" mindset. There are Sellers that price their fakes higher to take advantage of the buyers that go for the higher priced items thinking that it must be Original because of the selling price. That Seller just made more money off of you for the fake product. But, that Seller will usually have more bad feedback compared to the Sellers selling the fakes for a lower price. The more money you pay for a product, the more pissed off you are when it turns out to be lower quality than what you would expect from an Original. Many phone parts that I sell are not Original parts. They are generic brand and are very good quality that is comparable to an Original but at a much lower price. Those parts become fake if I advertise them as being Original. I'm building a long term business where people will keep coming back, tell their friends and family about me, etc. Ripping people off by Selling fake goods is no way to build a long term business. But I am starting to question that very statement. I have purchased a Samsung battery from many of my competitors to see if they really are selling Original batteries for those low prices. As I suspect, most are fake. A few were used Originals being advertised as new. So, when I look at many of my competitors battery listings and see them selling 4 times as many as what I do, it pisses me off because I know for a fact the batteries are fake. And some of these sellers have been selling fakes for several years. Apparently, these Sellers are building a long term business doing just that. I'm amazed at how they can sell fakes for so long and get away with it. I get annoyed when I sometimes receive a message from a customer pointing to a price of one of my competitors that I have confirmed that sells fakes and asks me if I can give a better deal. I do not budge on my price. I provide the link to my video showing proof that my batteries are Original. I tell that potential buyer to message the other sellers and ask for proof that their battery is Original. If that buyer still purchases from the other Seller, that buyer will probably check my video and see that the battery he received is fake. I will never tell a buyer that a certain seller is selling fakes even if I know. When you are going to purchase an item from a Seller and that Seller is badmouthing their competitors, that Seller does not look very professional. If I told the buyer "Go ahead and purchase from that other Seller. I hope you enjoy your fake!", do you think that buyer will ever buy from me? Very unlikely. If I stay professional and try to be respectful of the buyer in my messages, then that buyer might buy a few fakes from other sellers and get ripped off a few times or even several times before finally deciding to purchase my higher priced battery. I might not get that customer to buy from me now, but I have a much higher chance of getting that customer to buy from me later. I know the feedback comment you are referring to about the blacked out lettering on the battery. It was for an iPhone battery. Forget exactly which model. They were Original batteries. The writing on the battery label said "Imported by Apple". China Customs would not let the shipment through because I am the importer, but I am not Apple. Obviously. So, my Supplier thought it would be a good idea to black out the "Imported by Apple" with a black marker. The person that left that feedback comment thought the battery was not Original just because of the black lettering. When I contacted the customer to explain what I just mentioned, he confirmed that the battery was working great but still refused to change the feedback because of the black lettering. I never realized how many stupid people there are out there until I started selling online. Lol

Maybe the OP didn't like being told that he was in the wrong and you guys not agreeing with him. He was hoping for some sympathy. He is probably still pouting in a corner somewhere.

The OP is from Calgary I am from Wainwright, a 6 hour drive from Calgary. So, not exactly local.

Not a problem. I didn't join this forum for advertising purposes. Nothing that you can do about the actions of any of your members. But if it wasn't for the actions of the OP, I wouldn't have found this forum. Maybe eventually I would have. So, it was actually worth the hassle. Thanks!

I will. I like you guys. Update: I just fully refunded the OP's purchase through Paypal. Never received a reply to my messages about whether or not he still wants me to send him the screen. The OP has disappeared from this thread. I'm not going to get my selling fees back by refunding through Paypal. Oh well. I'm sure I'm not going to lose any sleep over my lost $2. I left the OP a note through Paypal. If he will even see it. Only allowed 255 characters. Here is the message I left with the refund: Isn't this what scammers do? Fully refunding a customers purchase? I'll likely add the OP to my blocked buyers list to prevent him from accidentally ordering from me again. The OP did mention that he paid a premium price to purchase from me because I am in the same province. Many sellers are selling these screens for around $18 including shipping. I sell mine for $24.95. What the OP doesn't understand is that there are different qualities. Most sellers buy the cheap quality junk that has high defect rates. Those sellers are hoping that the parts last long enough so that you can't do anything about it when the part does crap out. I purchase a higher quality, but my price is higher. All the OP sees is that my price is higher than that of other sellers. You do get what you pay for. The quality of screen that I sell is a medium grade quality. I would like to sell the high grade screens, but then my price would be double what it is and nobody would buy from me because most sellers get the low quality junk. Not much point in that.

Congratulations on your long running successful business! That is very impressive! I live in a smaller town of 6000 people. I will support the local shops over the big box stores even if I pay a few more dollars. If these small shops do not get the support of the local community, they are out of business. Often, you get much better service and the employees at the small shops are knowledgeable about the products they sell.

Thanks! Yes, 99.6% is hard to achieve. Especially with cellphone parts. Most of the parts that I sell and ship out work great. But I do occasionally ship out a part that is defective. The only way to avoid this is to not sell parts. When a customer unfortunately receives a defective part from me, I just hope the customer sends me a message to let me know about it so that I can help. I don't even think about my feedback. I am genuinely interested in helping the customer and making sure that I turn their Negative experience into a positive one. If I do that, the feedback takes care of itself. I don't even ask the customer to return the defective part. Unless it is a higher price item like a cellphone LCD display. If the customer prefers a refund, I'll usually have them return it for a refund. But if a customer would rather have another one shipped out, I ship them another part and do not request the defective part back. If I want the part returned, I'll include a postage stamp and return mailing label. I'll even include a free screen protector or even a charge cable for the inconvenience of receiving a defective part.

Am I allowed to post links on this forum? I don't want to come across like I am using this thread as a marketing opportunity. I'll just give you a few hints and you can easily find me. If you look at the video I posted on page 3 of this thread, you will see my website url at the top of the video. On Ebay, my user id is quality.cellular (Notice the period between the 2 words). You can search for member and easily find me.

Ha Ha. Very true. Haven't had one explode in my pocket yet. I imagine that would hurt.

One thing about Ebay and many online markets, there are a lot of Sellers that are selling counterfeit products. Most of my competitors are selling cheap quality fake Samsung batteries for example. I have verified this by purchasing a battery from many of my competitors. Most things with a brand name are counterfeited and sold online. Here is a Youtube video that I did on fake Samsung batteries. I can make more money than what I am right now if I sold fake batteries like everyone else. The price of an Original product is obviously higher than that of a cheap counterfeit. But, I'd rather not sell anything at all than scam people by selling fakes. The problem is, Most people buy from the Sellers with the lower price. I did the video and have it embedded in every one of my Samsung battery listings showing people that the Samsung batteries that I sell are Original and how to detect a fake Samsung battery. It is all about consumer confidence. I show people proof that my batteries are Original before a potential buyer spends a dime of their money. I am also trying to make it harder for my competitors to sell fakes by educating people on how to tell if a battery is fake. Because of the video, my conversion rate in most of my Samsung battery listings is 10%. Which means that for every 10 people that views one of my Samsung battery listings, I get 1 sale. That is unreal. The trick is to get people to click on my listing title and have a look at my listing. People just look at the price and click on the titles with the lower price. I have no use for scammers. Being accused of being a scammer on a public forum makes my blood boil when I hate scammers with a passion.

Thanks! The thing is, I got the package back from the Post Office after reading this thread. I've sent the OP a message asking to open a return request so that I can refund the purchase. I packaged a White LCD instead of the Black one like the Seller ordered and requested to be changed. So, the OP would have received exactly what he wanted. Now I am in possession of the OP's order that should be shipped. The OP is probably expecting it to arrive in the mail soon. The OP will not reply to my messages on Ebay. He has disappeared from this thread. If the OP still wants me to send him the White LCD like he wanted and like I already intended on shipping, then fine, I'll put it back in the mail. If the Seller prefers a refund, then open a return request so that I can refund the purchase and get my Selling fees refunded back to me. I have no way of cancelling this transaction through Ebay because I already marked it as shipped. I could refund directly through Paypal. But I would not get my selling fees refunded back to me. Plus, Ebay will more than likely give me a "Cancelled transaction" defect through Ebay. I had actually lost my Top Seller rating for one month because I had too many "Cancelled transaction" defects. Every one of them was because a buyer ordered the wrong item just like the OP did and I refunded directly through Paypal. Since then, I will not refund directly through Paypal if at all possible. I will instruct the buyer to open a return request and provide a link to a youtube video for instructions on how to open a return request if the buyer does not know how to open one. Then I will refund through the return request.

As a Seller, there is 1 thing that annoys me more than anything about a buyer. It is when a buyer has a problem with an order and just leaves a Negative or Neutral feedback without making any effort to contact me about whatever the problem is. Being slammed and called a scammer on a public forum over something that was not my fault wasn't on my list. It is now. Now I have 2 things that annoy me more than anything about a buyer. Lol I sell cellphone parts (As you can tell Lol). When a customer contacts me about a defective part, 8 times out of 10, it is not a defective part. It is an issue with a customers phone. This usually gets resolved through simple communication. My reputation as a Seller is very important to me. I work hard at it. Give top notch customer service to anyone that contacts me about any issue. Etc. My feedback rating is 99.6%. Over the past year, I have received 1471 positive, 8 Neutral, 5 Negative. Out of 3900 transactions. Only 38% of my buyers bother leaving feedback of any kind. But if there is a problem, you can bet that those 62% that never leave feedback will be sure to leave bad feedback. What is 1 thing that every buyer that has left me bad feedback has in common? The buyer just leaves bad feedback without making any effort at all to contact me about a problem. Many of you Sellers on Ebay know what I am talking about. The OP had made a comment about my rude replies to bad feedback. Here is what my replies to bad feedback usually starts with "Why didn't you contact me first BEFORE leaving bad feedback?" The following is a true story. This happened last Monday. A buyer had left a Negative about an iPhone 6 battery that didn't work. "The battery does not work. Complete garbage. Don't waste your money" Never contacted me before leaving the Negative. So, I contacted the buyer about the problem to try and troubleshoot the issue. I have to be nice because in the end, I would like the buyer to revise the feedback. If I am a dick about the guy leaving me Negative feedback, then I have very little chance of getting the feedback removed. I start out my message with "Very sorry for the inconvenience of the Bad battery.". I then ask the buyer to try a few solutions to determine if the problem really is with the battery or the phone. The first thing that I asked the buyer to do is to try doing a hard reset on the phone. Sometimes an iPhone will have problems after replacing any hardware such as a screen or battery. These problems are often resolved by doing a hard reset. I told the buyer to hold the Sleep/Wake button and the Home button at the same time for 10 to 20 seconds until the Apple logo appears. The buyer did that and his phone came to life and started working. So, the problem had nothing to do with the battery. The problem was easily resolved through simple communication. I include instructions with every battery purchase. I mention common problems and solutions. A faulty charge cable is often the cause of charging problems. That is one example. I also mention doing a hard reset and how to do one if the iPhone does not appear to power on after replacing the battery. If the customer had actually read the instructions I included. Here is where this story gets interesting. Since I helped the buyer to solve the problem, I politely asked the buyer if he would be able to change the feedback from Negative to Positive since it had nothing to do with the battery. The buyer agreed. So, I told the buyer that I would send a feedback revision request. I immediately did that. Then the buyer messaged me back to say that he changed his mind. He is not going to change the feedback unless I refund his purchase. WTF??? REALLY? This is one of those bad buyers that likes leaving bad feedback. When I receive any bad feedback, the first thing that I do is look at the feedback left for others to get an idea of what kind of buyer I am dealing with. This buyer was involved with 52 Ebay transactions and left 9 Negatives. Some of the responses from some of the other Sellers shows that this buyer never bothered to contact them either. After the buyer sent me that feedback extortion message, I replied to the Buyers feedback My reply was "You've been involved with 52 transactions & left 9 Negs. The problem IS YOU!!!!!" The OP would just see my rude reply and think I'm a dick without knowing the story behind it. The OP does not bother to read all of the Positive feedback comments with glowing reviews from buyers that have been very happy to have purchased from me. He just looks at the bad feedback comments and my replies to them. Anyways, I replied to the buyer and was very rude. I pointed out all of the Negatives the buyer has left for other Sellers. I also provided a link to the "Feedback Extortion" Ebay page to let the buyer know that what he just did is called Feedback Extortion and that he can get his Ebay account suspended for that. I told the buyer not to bother changing the feedback. I'm going to phone Ebay and file a complaint against the buyer for feedback extortion and ask Ebay to terminate the buyers account based on the number of Negatives left for other Sellers and his feedback extortion attempt. I ended the message with "The Negative will be removed in the end whether or not you change it or I get Ebay to remove it". I have to be careful not to threaten the buyer and say "If you don't change the feedback to Positive, I am phoning them with a complaint and have them suspend your account". If I said that, then Ebay could accuse me of feedback extortion as well. 2 hours ago, the buyer changed the feedback to the following positive: "Good communication" Even though the buyer did change the feedback to positive, I'm still going to report him. Buyers like this should be banned from Ebay. Out of the 9 Negs that this buyer left for other Sellers, I am the only Seller that he has changed the feedback for.

I read all of the posts before I started posting. I could definitely tell that all of you guys were on my side and not the OP's before I introduced myself here.

You are right. I am thinking the same thing. However, the OP might still be reading the replies. So, here goes ..... To the OP, Look at the messages that I sent you! Click on the My Ebay Tab, then click on the Messages Tab. The first message from me is the one that you have been telling everyone that I never sent. I have your package. Open a Return request and I will immediately refund your money. A return request is the only way that I will get my Selling fees back for this transaction. You also owe me an apology right here on this thread (I'm really wasting my breath with that request) If you do not reply to my message in Ebay, I will give you a phone call tonight. I really have no intentions of talking to you with all the things you have said about me on this thread. But since you don't look at your messages, I will have no choice. I am going to disappear for the next 10 hours, so you will not hear from me for awhile. That is much less time than the OP has disappeared for.

Thanks Joe! Without your Email message, I still would have no idea about this thread. I was going to resend my reply to your Email through my Gmail account. The reply I sent you is still sitting in the queue on my server for some reason. You might get it eventually. Lol I received the following Email from my server 2 hours ago: