This can be closed, issue has been resolved.
Just thought I'd share this with you guys, how Scan deals with customers via their facebook page. (I'm not the person with the faulty part!!!)
https://www.facebook.com/scancomputers/posts/10151885730392908 Post got removed along with all comments
Screenshots: https://www.dropbox.com/sh/xq6dv4xm0yawzfl/ILS13T44OK