Been a long time viewer on YouTube but has never felt the need to register here as we have many great tech forums in Sweden. However what brings me here today is about dbrand, which is one of your sponsors. Actually your videos that made me buy there
I ordered their skins for my iPhone 6 Plus and it was received quickly. However when I fitted it on my phone I realised that the middle part of the skin was too short. I emailed them at once on the 23rd of november and got a reply on the 25th of november asking for pictures so they could resolve it. I replied with pictures on the 27th and since then no reply... I sent another email at the 7th of january but haven't heard anything yet.
Pictures of my LTT colored iPhone and the size issue is attached to this post. Sorry for the potato quality of the pictures. But as you can see everything is lined up as it should be and the middle part is still to small.
What shall I do?
Cheers,
Tom
Edit:
After this post they've finally answered and are sending me full refund + replacement so now I'm happy about their service again. Apparently one of their new hires falsely marked my support case as closed.
webbson got a reaction from raxx in dbrand, worst customer support ever? (Edit: Resolved, support is not worst anymore)
