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This is an update to my original posting. I recently purchased another Maxnomic chair from Need for Seat, and this one has turned out way better than the first time around. I have to agree with Tiny's post. These are very high quality chairs; I just seem to have had a really bad experience with them. This newest one is amazing. It is the Office Comfort model. This one had zero problems.

Ya I had the same thing happen. I purchased a chair that they claimed was for my height and weight and it was TINY. After speaking to customer service, I had them send me the XL chair because they do not sell a middle sized chair; only small and large. The supposed middle sized chair is actually 2 inches narrower than the Pro Gaming model, not larger. The XL series they sent me {after I had to pay an additional $40 in shipping} had the same problems as listed above with the addition of the armrest mounting holes also not being level so that one armrest sits farther forward than the other one. Complete crap. After speaking yet again to customer service via email, I requested a return label to send it back for a refund and was informed that I will have to pay a THIRD shipping to return defective merchandise. The next day I called them direct and spoke to someone and after explaining yet again all the problems I have had I requested a full refund because I do not intend to pay for return shipping on defective merchandise. I guess we will see what happens...