Hello!
I'm running into the same thing lately.. When I am using my pc, my screen suddenly shuts off. The computer itself keeps providing power to all attached devices (keyboard, mouse, USB drives light up), but is unresponsive. Also, I've observed that sound doesn't stop playing immediately. When the screen goes black, whatever I'm listening to (ex Spotify), doesn't shut off, instead 10secs later it lags and freezes.
Could it be a GPU problem? I cannot find any memory dumps, so I assume that this is not a BSOD.
Any ideas?
AIDA64 Dump:
Field Value
Computer
Computer Type ACPI x64-based PC
Operating System Microsoft Windows 10 Pro
OS Service Pack [ TRIAL VERSION ]
Internet Explorer 11.523.17134.0
Edge 42.17134.1.0
DirectX DirectX 12.0
Logon Domain [ TRIAL VERSION ]
Date / Time 2019-02-12 / 20:46
Motherboard
CPU Type HexaCore AMD Ryzen 5 2600, 3667 MHz (36.75 x 100)
Motherboard Name Asus Prime B350-Plus (2 PCI, 2 PCI-E x1, 2 PCI-E x16, 1 M.2, 4 DDR4 DIMM, Audio, Video, Gigabit LAN)
Motherboard Chipset AMD B350, AMD Taishan, AMD K17 IMC
System Memory [ TRIAL VERSION ]
DIMM3: G Skill RipjawsV F4-3200C16-8GVKB [ TRIAL VERSION ]
DIMM4: G Skill RipjawsV F4-3200C16-8GVKB [ TRIAL VERSION ]
BIOS Type AMI (12/07/2018)
Communication Port Communications Port (COM1)
Display
Video Adapter GeForce GTX 960 (4 GB)
Video Adapter GeForce GTX 960 (4 GB)
Video Adapter GeForce GTX 960 (4 GB)
Video Adapter GeForce GTX 960 (4 GB)
3D Accelerator nVIDIA GeForce GTX 960
Monitor LG IPS Full HD (HDMI) (2508164011)
Monitor Samsung SyncMaster S22E390H / S22E393H / S22E395H Plus (HDMI) [22" LCD] (26011515864402)
Multimedia
Audio Adapter nVIDIA GM206 HDMI/DP @ nVIDIA GM206 - High Definition Audio Controller
Audio Adapter Realtek ALC887 @ AMD K17 - High Definition Audio Controller
Storage
IDE Controller Standard SATA AHCI Controller
IDE Controller Standard SATA AHCI Controller
Storage Controller Microsoft Storage Spaces Controller
Disk Drive KINGSTON SHSS37A240G (240 GB, SATA-III)
Disk Drive WDC WD10EZEX-22BN5A0 (1 TB, 7200 RPM, SATA-III)
SMART Hard Disks Status FAIL
Partitions
C: (NTFS) [ TRIAL VERSION ]
D: (NTFS) 931.5 GB (361.2 GB free)
Total Size [ TRIAL VERSION ]
Input
Keyboard HID Keyboard Device
Keyboard HID Keyboard Device
Mouse HID-compliant mouse
Network
Network Adapter Realtek PCIe GBE Family Controller (192. [ TRIAL VERSION ])
Peripherals
Printer Fax
Printer Microsoft Print to PDF
Printer Microsoft XPS Document Writer
Printer OneNote
USB3 Controller AMD Promontory ASM2016C Chipset - USB xHCI Controller
USB Device HD Webcam C270
USB Device Logitech HD Webcam C270
USB Device USB Composite Device
USB Device USB Composite Device
USB Device USB Input Device
USB Device USB Input Device
USB Device USB Input Device
USB Device USB Input Device
USB Device USB Mass Storage Device
DMI
DMI BIOS Vendor American Megatrends Inc.
DMI BIOS Version 4207
DMI System Manufacturer System manufacturer
DMI System Product System Product Name
DMI System Version System Version
DMI System Serial Number [ TRIAL VERSION ]
DMI System UUID [ TRIAL VERSION ]
DMI Motherboard Manufacturer ASUSTeK COMPUTER INC.
DMI Motherboard Product PRIME B350-PLUS
DMI Motherboard Version Rev X.0x
DMI Motherboard Serial Number [ TRIAL VERSION ]
DMI Chassis Manufacturer Default string
DMI Chassis Version Default string
DMI Chassis Serial Number [ TRIAL VERSION ]
DMI Chassis Asset Tag [ TRIAL VERSION ]
DMI Chassis Type Desktop Case