pntless

See both edits at bottom. TLDR: They more than made up for it.
 
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So....dbrand...
 
Over the last couple of years, I have placed 3 orders with dbrand. You guys, and others, push them so much that I'm always hopeful they will get better. Their products are great, but their service is, well, not.
 
First order actually arrived in a timely manner and was good. Great.
 
Second order never arrived. This was before they started using tracking. After 2+ weeks they finally agreed to reship. Second shipment arrived more than a week later and was wrong. Not only was it completely missing items, but it had skins for devices I've never even owned and certainly did not order. Third shipment was, finally, right and was shipped with tracking and actually arrived...mere days before Christmas for my November order.
 
Third order, placed just over 2 weeks ago, arrived last Wednesday and was wrong. I ordered 2 back skins for my Pixel XL. I received only one and it wasn't either of the ones I'd ordered. I, again, contacted dbrand. In doing so, I asked them to change one of the skins in my order to a different pattern. I got a reply 2 days later saying they would reship with changes.
 
That shipment has not yet been sent and they haven't replied to a follow-up email I sent asking when it would be.
 
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Edit: Since posting this I have received both tracking information for the replacement shipment and a full refund for the order, which I never even requested.
 
Took them a little while longer than I'd have liked, but props to dbrand for making it right.
 
Edit 2: The replacement shipment arrived. Not only was it correct, but it was doubled. I received 2 of each skin rather than the one of each that I had ordered. That is in addition to the full refund and the initial, incorrect skin they sent which has been protecting my device in the meantime. They may have messed up initially, but went above and beyond to correct it. Their CS has improved significantly since my issues with them in late 2015.
 
Thanks dbrand for stepping up. I'll be looking to order a Grip bumper probably next week!