I did search on Google but It's crowded with so much information that I don't know which one to follow. That's why I came here for help though.
He did told me to press F10 or something to do a recovery and told me to backup before doing that. Right now I don't know how to backup anything without re-installing every program. I really don't want to re-install everything, EVERYTHING!!!, on my laptop again.
His charging me around (Malaysian ringgit) RM30 for backup and RM50 for recovery or vice versa, I don't remember which price is for which process.
Hope you guys could give me a step by step on how to do this.