Okay, I did a chat with Crucial. Wasn't every encouraging. Basically, it's not their problem, take it up with the govt. Here's the conversation.
Chat session started at 12:00:26
Please be patient while you are being connected with an operator ...
You are now chatting with Allan
Allan:Thank you for contacting Crucial.com. How may I help you today?
Me:didn't have a good experience today with your rma to canada
Me:order number 0000000000
Allan:I am sorry to hear that you had a bad Experience. What seems to be the issue?
Me:the letter carrier wanted to charge me $16 is brokerage and duty on the rma. Never had that happen in thirty five years.
Allan:I am sorry to hear about that, however we do label the replacements as such, thus them charging you for the duties is due to your local government. You would need to contact them to dispute the issue.
Me:like I said, never been charged such fees for rmas ever. They're usually marked as RMA when shipped and no fees at the other end. Was suggested I contact you directly to see what could be done. Already refused the shipment.
Me:still there?
Allan:Yes, I am looking into what I can do for you, if anything
Allan:Alright, I am going to file this to be looked over by our international team as at this time there is nothing I can personally do for you. a
Allan:For me to do this I will need a phone number and for you to confirm the shipping address and email address.
(gave him the info).
Apparently I'll hear from someone within 24 hours. Not optimistic, they seem to think its fine for Canadians to have to pay shipping to them and to pay duty and brokerage.