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I thought I would give them a try I mean Linus talks about them all the time so I thought they must be good, and here is how it went. I pre-ordered the Logitech MX Master mouse on the 8th of April. thinking they would ship it out Friday the 10th and I would see it Monday 13th -Tuesday 14th. then this happened.
 
ME:Dated Apr 13, 2015 at 12:41 PM composed by you
I would like to know when this is shipping?
 
NCIX:Dated Apr 13, 2015 at 05:29 PM reply from Ncix Support
Hi Kevin, I see the ETA was April 6th for these to arrive so I can only assume any day now these will roll in.Now shows no payment received yet. Have you sent the Interac or EBP payment? Please let me know. Cheers. 
 
ME:Dated Apr 13, 2015 at 05:31 PM reply from you
Yes payment was sent at time of order.
 
NCIX:Dated Apr 14, 2015 at 11:58 AM reply from Ncix Support
Hi Kevin, you're right I seen payment was received. Usually we will not take payment until items are ready for shipping however Interac is instant form the cart. We should be receiving these very soon. Cheers. 
 
ME:Dated Apr 14, 2015 at 12:02 PM reply from you
Can I please have a date? I p reordered this to have it ASAP. I can walk in a store and pick one up now almost anywhere. If not can I get a refund.
 
NCIX:Dated Apr 14, 2015 at 12:49 PM reply from Ncix Support
Hi Kevin, Our ETA was April 6th so I can only assume any day now. if you do need me to void this out please let me know that is not a problem. Cheers. 
 
ME:Dated Apr 16, 2015 at 05:39 AM reply from you
What is going on here ? I asked for a refund this is taking way too long. The mouse came out almost a week ago. Ship today or refund my money today.
 
NCIX:Dated Apr 16, 2015 at 11:27 AM reply from Ncix Support
Hi Kevin, I wish I had answers and apparently we still have not received these as of yet. I asked that they refund this ASAP for you. Sorry for any inconvenience. Cheers 
 
ME:Dated Apr 18, 2015 at 07:44 AM reply from you
OK what is going on I asked for this to be shipped or refunded a few days ago. Why is this not taken care of? 
 
NCIX:Dated Apr 20, 2015 at 03:55 PM reply from Ncix Support
Hi Kevin, I emailed processing to ask why this was not refunded as promised and they state our payment server is down and they retried today and still down so they are going to mail you a cheque directly. Sorry for this inconvenience on this. Cheers. 
 
ME:Dated Apr 21, 2015 at 09:04 PM reply from you
Ok what's going on here? Am I getting a refund or are you shipping out my mouse? I see it is stock now. Was this whole thing to stall me till it came in? Worst service ever. Guess I should have shopped at a reputable place like bestbuy. I'll post this on linus tech tips and see how everyone else feels about this. Pre ordered on the 8th for a mouse on the 10th it's the 22nd and I don't have the mouse or my money. 

FIX THIS NOW! 
 
NCIX:Dated Apr 22, 2015 at 11:19 AM reply from Ncix Support
Hi Kevin, I can only assume you are not getting my emails? I stated we were going to mail you out a cheque as our payment server was down but has since been fixed and I issued back a full refund. We cannot ship something that is not available unfortunately. hence the pre-order status. Tell Linus Brad says hello he's a good friend. Sorry for all this and I emailed you the invoice showing the refund was done. Cheers. 
 
Finally after 2 weeks I was refunded today. So has anyone else had any problems like this from NCIX ?
 
I know I was a little rude at the end but how many times do I have to ask for my money back and why waist so much of my time telling me its coming, its coming are they not tracking their shipments? 
 
needless to say I wont be shopping there again. and ya Linus Brad says Hello.