Hello, recently my computer froze and when I turn it on the desktop item turned white and nothing in the task bar has nothing. It was working fine and then i left turned it off came back turn it on then this happen. sometime the mouse pointer would appear but sometimes it would disappear i contacted the manufacture to fix the problem but they told to send it in for repair . and try to reset the computer with keep my file but will it delete my download folder? i know it it will delete my app but my question is this any one know who can help me? also it lags behind or freezes for 5 min + last thing i downloaded was a Nvdia driver from the geforce experience
here what it look like
https://youtu.be/1J2_OmL3qVM
https://youtu.be/annQ8MbN1JA