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Why I'm posting this here: I've heard their IPR (instore replacement warranty) system works, however when you're sold it you're told it covers all costs of servicing and replacement. This is also the terminology used in their IPR FAQ online. However, if you didn't pay them to build the PC the hardware is from (or even if the entire system is IPR'd and wasn't built by them), they hit you with a $50 servicing fee every time you drop the hardware off for IPR servicing. I brought this contradiction up to them and they're waiving my fees, but wanted to make people aware because what they're doing is giving you the peace of mind of complete coverage for a onetime cost both at time of IPR purchase and in current wording in the IPR terms online, and then trying to hit you for $50 at the service desk *every time* you drop the covered hardware off, if you built it yourself and are in too much of a hurry to fact check or debate it with them. Here's the IPR terms: https://memoryexpress.com/Policies/Warranties.cm.aspx Specifically "One-time cost is less than service and replacement cost With IPR you pay only the one-time cost for the IPR plan which is far less than the cost of service and replacement and far less waiting. If you were to replace a component such as a video card without IPR you could pay between $100 and $300 for a replacement card and an additional $100 for a two hour service fee to install it." Link to picture of the charge (the oranged out bit is the employee's name): The two hours warranty @ $0 is what they consider the IPR check (they also did cable management for me here which would've been fine if I hadn't already done cable management in a way I preferred that left cables easier to access than their method and still had nothing tangled in hardware or at risk of tangling in hardware), the $50 service charge is what's supposed to be included in the IPR according to current terms and not needing to be argued over. If you've recently been charged for IPR service beyond the fee of purchasing coverage, send them an email showing the terms stating it's all-inclusive (not only the section I quoted, but none of it currently mentions additional service fees) and get those service fees refunded. If you're looking to IPR hardware with the aim of building it yourself, something to keep in mind. Also, when I dropped it off the first time they did a bunch of things beyond the IPR check that caused me headaches as I needed to undo unnecessary labor (ie. the cable management, they also plugged my case fans in incorrectly so I took it back and had them correct that and requested a partial refund of that $50 service fee for this, which they did). I don't think this is exclusive to MemEx, it can happen anywhere you get hardware service. Take pictures of everything before dropping off, keep track of the terms of what you bought, the biggest thing is having life get busy and giving up money for something you already paid for due to being too crunched in that window to look. I've had email correspondence with one of the managers and it's been arranged for me to get my full refund from the service fee they charged me at this dropoff + the half I didn't get from the last one to square it all off. But it isn't being acknolwedged as a rollback of IPR terms despite IPR terms not listing anything about additional fees potentially being incurred or waived, it's packaged as: "One-time cost is less than service and replacement cost With IPR you pay only the one-time cost for the IPR plan" Where in that is there room for "unless x then $50?" Show me. Even the claim "One-time cost is less than service" isn't true if you drop off a system with a part with a $35 IPR (ie. as is the case with my CPU) and they charge you $50 to diagnose it because they didn't build the system it's in.