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I am writing to share my experience with Lenovo and its customer service. I bought a Lenovo laptop a few months ago, hoping to enjoy its features and performance. However, I was soon disappointed by the frequent problems and malfunctions that occurred with the device. The worst of them happened a few days ago, when my laptop started emitting smoke while I was using it. This was not only a shock, but also a potential danger to my health and safety. I immediately turned off the laptop and contacted Lenovo's support team to report the issue and seek a solution. To my dismay, the support team was not helpful or responsive at all. They told me that they could not provide me onsite support, which I had paid for as part of Lenovo's Premium Care package. They said that I had to travel to the same shop where I bought the laptop, which is located in my home town, 2000 km away from where I live and work. This was an absurd and unrealistic suggestion, as it would require me to spend a lot of time and money on transportation, as well as disrupt my work schedule and personal obligations. Alternatively, they offered me to visit a Lenovo service center and replace the part that was causing the smoke. However, this did not reassure me at all, as I had already replaced the motherboard of the laptop two or three times before, due to other issues. I was not confident that the laptop would work properly after another replacement, or that it would not pose a fire hazard or harm me or others. I was appalled by the lack of professionalism and care that Lenovo showed me as a customer. I felt that they did not value my satisfaction or safety, and that they did not honor their warranty and service commitments. I was left with a defective and dangerous product that I could not use or trust. I decided to write this blog post to warn others about Lenovo and its products, and to urge them to avoid buying them or using them. I also want to demand that Lenovo take immediate action to rectify this situation and provide me with a replacement onsite of same or a different model. I also want an apology and an explanation for why this happened and how they will prevent it from happening again. I want to stress that I bought Lenovo's Premium Care, which includes onsite warranty, technical support, and accidental damage protection for a period of three years. Despite these benefits, I found myself facing this serious issue. I hope that Lenovo will respond to this as a matter of urgency and provide details on how they intend to solve this problem.
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Update, from In Win " Thank you for your patience, after internal investigation, this is the only case reported in our RMA records. We have no stocks now , however, if consumers have concerns of their Polaris RGB fans, they can provide the invoice and contact: shop@in-win.com. (we have different platforms to receive consumer's feedback, and we will respond). We apologize for your bad experience." They have also contacted me so they can send me some of the saturn fans. I gotta say, many companies could learn a lot on customer service from In Win. ------------- Original Post ------------- In Win Polaris Fans pose a fire risk, and should be replaced. The wires in the frame of the fan can touch the screws and short. This has happened to me. Yesterday I went to boot my PC. On boot i got a CPU Fan Error. I was using these fans on my AIO. I look over and indeed they are not spinning. I remove the radiator from the case boot the PC and the fans spin. So with the PC still running i start to remount the rad. As i do I see a spark from the screw to the case. So I shut down the PC, screw down the rad, reboot, and no fan spin. Then it occurs to me. The fan mounting screws run by the 8pin wiring for the daisy chain wires inside the frame of the fan. I must have a short. So i remove the screws near the wires, and with the rad mounted boot again. I have fan spin. The wires had shorted through the fan mounting screw, through the rad, and rad screw to the case. Thankfully my cases and PSU grounding worked as designed(Thank you Lian Li[O11 Dynamic] and Corsair[RM850x]) and i have no other failures. So i have replaced the fans with ones that do not use this system. Today I disassembled the Polaris Fans and found that 1 fan had a wire that was cut trough, and another showed some chaffing on some of the insulation. As you can see in the photos the wires can obstruct the screw holes. The vibrations of the fan running caused the insulation to chaff and short. 5 of the 8 wires show damage in this fan. I also found some signs of chaffing on another wire in a second fan. Based on my sample size of three fans inspected 1 had outright failed, and a second signs of damage. This has me concerned that this may be a more widespread issue. That other PC owners may have these fans with the same fire risk. I am also concerned that this design flaw may not be limited to the Polaris, but may exist in all In Win fans with the 8 Pin Daisy Chain such as the In Win Saturn(IW-FN-ASN120-3PK) that looks to use the same system. I do not have one to disposable so I cannot be sure of this. (In Win has provided photos of the internals of the Saturn fan, and I do not believe these pose a risk.) I hope that word of this gets back to In Win and they investigate. Do the right thing and work with regulators to recall the defective design. ------------- Update: ------------- So I have heard back from In Win. "First of all, we are sorry to hear what happened, but we are glad to know everything is fine on your side. For Saturn (IW-FN-ASN120-3PK), we can assure you that we are using a new 6-pin design for this model, so no worry for the wire issue. As for Polaris, please allow us some time for investigating internally, then we will report here again. Thank you for your patience." https://forum.in-win.com/forum/general-discussion/hardware/12068-polaris-fans-fire-hazard ------------- Final Update ------------- So I received the Saturn Fans and have them installed. I have to say I'm happy with them. Knowing that they do not have the same design flaw as the Polaris fans give me peace of mind. I have to give credit to In Win they have been excellent and meet my gold standard for customer care. Not many companies do this. Thanks you In Win So here are my thoughts on the Saturn fans(ASN120). Packaging: The fans ship in a simple box(what more does it need to be.) There is no manual in the box, but a QR code on the side to find one online. +less packaging -If you cannot scan it you are kinda left to figure it out. The fans ship in a protective plastic sleeve the to me felt smooth and soft. It kinda felt premium. Installation: Installing them wasn't to hard. It took some time, but that more had to do with me removing previous fans, with all their cables, and redoing a bunch of cable management i had going on. Once all the clutter was dealt with The Saturn fans were easy enough. The way they set up their daisy chained cables made things easy. Each set of three comes with a controller you have to use. I didn't like the idea until I started using, but once I did I realized how much this made things easier. Each controller can take up to 6 fans, since i have 9 I had to use 2 controllers. You can daisy chain the controllers together as each has a 5v ARGB out. Another neat feature is that if you do not have an ARGB header on your motherboard you can ad a switch to the controller so you can change the effects remotely, for example you could plug the reset switch of you case in the the controller and change the lighting effects that way. With each controller taking SATA power I'm not worried about plugging all 9 fans into one fan header and all the fans into one ARGB header. I could only see an issue here if you do not have SATA power plugs to spare. With the magnetic backing on the controller mounting it was a breeze. The only real downside to the design is with the controller design is it is 16mm thick. I could see this being an issue on cheaper or older cases that don't have much room behind the back panel. The fan: The fans are an airflow focused PWM Fan. With both higher airflow and static pressure then a Noctua NF-F12 They perform well. To do this they are a little noisy at full speed at 35dB(A). After playing around with my fan curves I have found a happy medium, and are keeping my 5900x at 42C under light load with only a minor hum, and even under load, the noise level is acceptable. Running the Horizon Zero Dawn Benchmark my CPU never exceeded 70C wail maintaining 4.5GHZ all core, and i my fans set to ramp up high after 75C. In other words, they have a lot of potential performance that the average user wont need and can safely be set to 50% or so for most average use cases. Heaven help you though if you plug them into a DC fan header. The Lighting: Each fan has 8 LEDs and the do a fine job. There are hot spots, but this isn't unusual. The clear fan frame with it's texture catches the light better then the Polaris ever did and in my opinion looks nice. Also with the clear frame they throw a lot of light illuminating my case better then my previous fans ever did. Final thoughts: Over all I am quiet happy with the Saturn fans. Most importantly the do their main function very well, and they do it in style. The noise can be controlled if you have some sort of fan controller wail still dong a good job of cooling your PC. The looks are subjective, but I like them. They do a good job of adding some bling to my case. With their approach to wiring it was a lot simpler to manage then other ARGB fans i have used and the controller adds some useful functions. The truly impressive detail is the price. At time of writing this i and get a 3 pack of the Saturn fan for the same price as 1 Noctua NF-F12 of $34.99CND(the Saturns are on sale, normal price is 44.99). Comparing it to the Cooler Master MF120 Halo for 99.99 CND(witch has lower air flow and static pressure) these are a bargain. Regardless of what your budget these are good fans. The only reason not to go with them is if you don't like the look of the clear frame, or can only run your fans are 100%.
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I was watching YouTube playing with my charging cable one hand and reaching for my keyboard to skip ahead with the other when I suddenly felt shocked by something. Quickly realized it was from my cable connected to an Anker Powerport Atom PD+ 4 and it happens on all metallic parts (or through my chest I guess) connected to my PC. None of my other AC adapters do this. Good thing Linus doesn't accept sponsorships from them anymore and thank God I don't have a pacemaker. I don't know much about them but I can't imagine this is good for them. Just thought I'd share with you guys so less people buy their products. 20230202_170213.mp4
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Hey guys! I found this amazing instant fire starter! It's only 15 bucks!
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Hey everyone Recently i found out that my Samsung phone (Galaxy J6+)randomly heats up to an untouchable temperature and it emits an unpleasant battery burning smell. It happened to me 2 times last week. But now it seems fine to me. I turned off the Phone immediately so that it would not catch fire and kept it off for few hours. Yesterday too it happened to me. When i had to attend a wedding, the phone started producing that smell and i immediately turned it off. I spent that whole day and night without my phone and used a nokia 3x4 keypad phone until today evening after my school. I wrote this topic on the same phone and was a bit warm . But i didn't feel it until i hold it for a few seconds. I'm not worried about the damage of that phone in the future but I'm worried about the injury it could cause to me and others if it starts burning. So guys i kindly need your help regarding this whether should i consult a nearby Samsung service center for a fix or other ways for it. I really need your help. This is my first phone i got after many years of using my mom's phone. I expected this as a good device but i didn't even imagine that this would happen to me. So please help me guys My device: Samsung Galaxy J6+ I could've used my PC to type this but my exams are near and i don't want to waste my time on my PC. So this is a quick typing from my phone so it may contain some grammar mistakes and spelling mistakes. And Sorry for my bad english. Thank you guys. Love u all.
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So I was playing a mmo while chatting with my lads on the discord when sudden my PC got shut down instantly. I thought the wall outlet was doing something spooky so I unplugged everything to check if everything is fine and it was so I plug my PC back into a power brick and spark pop out my PSU as well as magic smoke. So I was wondering what are the chances that my PSU suicide parts? It's a 750watts Seasonic Focus Plus Gold.
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- psu exploded
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SafetyFirst Samsung's Note 7 has been under a lot of heat lately *badumtiss* The recent string of user sub reports have claimed that the galaxy not 7 have caught fire while being charged or while it was left on charging overnight , Obviously airlines take firehazard seriously , last thing you want is a fire hazard at 35000 feet above with the nearest LZ miles away , Currently 3 aviation firms tell passengers to avoid using or charging devices due to concerns about fire-prone batteries that could explode & could cause chain reaction customers will still be able to bring the phones on flights, the ban extends to the phones being plugged in to flight entertainment systems where USB ports are available. Most of the affected smartphone has been call backed by the company firm directly, but it's been slow progress in asian region as earlier reported , , there are still reportedly between 1 million and 2.5 million devices in the wild that hasnt been returned or recalled even tho the company issued a ful refund of the returned product Samsung Australia said in a statement that it had liaised with Qantas and Virgin Australia following the recall. The U.S. Federal Aviation Administration (FAA) is considering its response to the Samsung recall and “working on guidance related to this issue” Most probably they will soon issue some form of warning to users of the Note 7 @bear-in-the-air : Don't take your note 7 with you when you're in the air Post Your thoughts on this down below! Source: https://www.thesun.co.uk/news/1748407/airlines-ban-use-of-samsung-note-7-on-flights-over-explosion-fears/ https://www.engadget.com/2016/09/08/australian-airlines-ban-use-of-samsungs-galaxy-note-7/
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Okay, I shouldn't have to write this for the most of us, but this is for the newcomers. Do not buy Diablotek PSUs. Of course, they are a fire hazard, and they will never deliver the advertised wattage, but you may not (but most of us did) have expected this part. The machine in question has specs that follow: AMD Athlon X4 750K 8GB Crucial Ballistix NVIDIA GT620 1GB (placeholder until I get some cash, then will be replaced with an R7 260X/GTX 660) Gigabyte GA-F2A75M-HD2 Cooler Master Hyper 212 EVO 500GB Toshiba HDD (from Mac Mini) Diablotek EL600 600W Power Bomb Supply Zalman Z11+ Corsair SP120 + Cooler Master Blade Master Windows Vista Ultimate (don't ask ) I did make the mistake of buying one originally for my first machine, but it got replaced swiftly with a Corsair CX600M. As for the problem? Feast your eyes on this: Look at the voltages. The 3.3V rail barely delivers 2V, the 5V rail seems to be swapped with the 3.3V rail and the 12V rail is delivering less voltage than a 9V battery. It's pathetic. And if you don't want to believe me, believe JonnyGURU. But just to close for the noobs out there, do NOT buy a Diablotek PSU. You will regret it,.
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- diablotek
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