Search the Community

Hi! I purchased my Alienware m15 r7 laptop from Best Buy in October, and for a couple of months it was running well. Then, it began to have very steep frame drops after playing for a few minutes. Where I would normally get 120fps to 140fps, I would be getting 40 to 60fps, sometimes lowering. Additionally, it often stutters in game, and sometimes even on the desktop, to the point that the audio becomes distorted and the keyboard will double type. Games that I have noticed this especially quickly in are Destiny 2, Horizon Zero Dawn, Deep Rock Galactic, and Diablo IV. Some games run better for longer, Doom Eternal being a notable case of such. Steps that I have taken that have been unsuccessful: -Set up a new power plan for high performance -Disabled hybrid/ optimus graphics -Added a cooling pad -Run games at minimum settings, at low resolutions -Updated all drivers to latest -Uninstalled AWCC -Uninstalled Support Assist -Disabled SpeedStep -Disabled SpeedShift -Enabled Ultra Performance Mode I had already tried the above suggested fixes from forums before I contacted Dell tech support. Though the first ticket was marked "resolved" without having a solution, I called today, and spent an hour and a half on the phone with a tech. He took remote control of the PC, and none of the tests for CPU or GPU produced anything that flagged for him. However, to demonstrate, I ran Destiny 2, and though it began at around 120fps, within a few minutes it dropped down to 37-45 fps. He tried having me run it in a lower resolution than 1080p, which did not help. Next, he said that for Destiny 2, my machine would not be capable of more than 40-60fps, and that similar machines would rate similar. I mentioned that my 5 year old laptop, which has a 2060 card, was outperforming this. He said that was the issue: that I had a 30 series card. He said that all Nvidia 30 and 40 series cards are poorly built, and that as a consequence, Nvidia has worked with game manufacturers and Steam to limit the FPS in games. That is the reason for my frame drops. I don't think that makes any sense at all, as my brother has a 3060 that has no problem handling any of the same games I play (granted he has an MSI laptop build). He suggested that if I want a solution, I should contact Nvidia, Steam, and the game manufacturers to complain about having my performance limited. I noted that it is also on non-Steam games, and he asserted that Nvidia has had to limit many games, so it's possible all were affected. As for the desktop, Nvidia GPU being limited would explain the lags there, too, he said (though not why they occurred while running on the Iris integrated graphics). I had been using fn +F1 to try to get some better cooling after it first began to be an issue, but the tech also said that I shouldn't do that, and to only ever use Performance Mode, not Full Speed, as Full Speed would not allow for full performance. Has anyone else had issues with Alienware m15 r7 laptops? At this point, I cannot get a refund (or an exchange for the same model, he informed me). It was seeming to run fine when I first purchased it, otherwise I'm sure I would have returned it. Unfortunately I didn't run any stress tests when I first purchased it. I am sure that part of the issue is the CPU throttling, as I have failed every 3D Mark stress test I have performed (it passed the Dell 30 second stress test, however). The GPU has seemed to run fine in 3D Mark, though. Also of note is that the GPU power drops from 100 to around 50 or sixty at the same time the frames go down (measured using Nvidia performance overlay). I have to imagine this isn't just an issue with Nvidia, as it worked well at the beginning. Its descent into low FPS was gradually enough that I didn't even notice at first, until after about 5 minutes of playtime, my frames are down to 30 and my screen feels very blurry and stuttering. My specs are: 12th Gen Intel(R) Core(TM) i7-12700H 2.30 GHz 16 gb RAM NVIDIA Geforce RTX 3070 ti laptop GPU 1TB NVME PC801 NVME sk hypnix Windows 11 Here are some of the recent 3D Mark tests I conducted. Timespy Stress Test: http://www.3dmark.com/tsst/5715761 Timespy CPU Profile: http://www.3dmark.com/cpu/1662820 Timespy Test: http://www.3dmark.com/spy/44317383 Speedway Test: http://www.3dmark.com/sw/1066043 Speedway Stress Test: http://www.3dmark.com/swst/576662 If anyone can offer any assistance, it would be greatly appreciated! If there are other tests or specs I can provide that would be of use, please let me know! Thank you so much, and have a wonderful day!

I am planning to start my own YouTube Channel and Gaming. As of now I am getting a good deal from DELL Alienware M15 R6 (1400 CAD). Can you please let me know if this is good laptop or shall I spend more for Alienware i7 (11800H, RTX 3060, 16GB RAM) or Asus ROG Strix (AMD 5800HX, RTX 3060, 16GB RAM). Use case - New to YouTube, New to Gaming, Experience Programmer (use Visual Studio, MS office, Chrome). Also i5 Alienware has only 512GB SSD, I never opened a laptop and can I upgrade the storage to 1TB or more in future. I also have a DELL docking station with thunderbolt. i5 Alienware specs: Processor 11th Generation Intel® Core™ i5-11400H (12MB Cache, up to 4.5 GHz, 6 cores) Operating System Windows 11 Home, English Video Card NVIDIA® GeForce RTX™ 3060 6GB GDDR6 Display 15.6" FHD (1920 x 1080) 165Hz 3ms with ComfortView Plus Hard Drive 512GB PCIe NVMe M.2 SSD Memoryi 16GB, 2x8GB, DDR4, 3200MHz Wireless Killer™ Wi-Fi 6 AX1650 (2x2) 802.11ax Wireless and Bluetooth Case Color Dark Side of the Moon with High Endurance Clear Coat and Silky Smooth Finish Also is this (15.6" FHD (1920 x 1080) 165Hz 3ms with ComfortView Plus) IPS panel? Thank you.

I have an Alienware m15(2018) model. I would like to use linux on it, especially pop os. But the issue i am facing is that i can't control Alienware fx lights, and fan speeds after installing pop os. I don't need it to be dual boot. Any suggestions on how i can use the controls of Alienware command center in linux. Thank you

Hi, I have been trying to make up my mind on getting One of these laptops.But could not decide which is more worth for me and my work. The 2 laptops I am looking at is Dell G7 7590, and the Alienware M15. I really like the M15.But even the lowest spec in M15..It crosses my budget a little bit. And when I found out about G7 it seems to have good specs and is bit cheaper than than M15. So I was wondering about how would they seem to compare in their performance.And Alienware are usually built like a Tank.How about G7? Some say The build quality is bad in G7. G7 9th Generation Intel® Core™ i7-9750H NVIDIA® GeForce RTX™ 2070 8GB GDDR6 with Max-Q Design 16GB, 2x8GB, DDR4, 2666MHz 512GB Solid State Drive (Boot) + 1TB 5400RPM Hard Drive (Storage) 144Hz refresh rate Alienware M15 9th Generation Intel® Core™ i7-9750H NVIDIA® GeForce RTX™ 2060 6GB GDDR6 (OC Ready) 8GB, 1x8GB, DDR4 2666MHz 512GB PCIe M.2 SSD + (No hard Disk) 240Hz display + Tobii Eyetracking I am not good with computer specs.. so, is the G7 laptop good for CPU and Graphics intensive applications like Rendering,Editing videos and Images(especially with color accuracy. Because previous G7 reviews showed low Adobe RGB and sRGB values.But this one has a little higher values) and some occasional gaming?? I had and still rarely use an old Alienware. So I am used to the bulkiness of the laptop.Still do sometimes even carry the Relic.So, any thoughts are appreciated.Thanks!

Alienware M15 R1 thermal issues ! I have a few questions... 1) I’m not doing LM cause I don’t have the proper training for it, but should I go with Kryonaut? Over the stock TP 2) any one can teach me or give me a link to do a save undervolt? 3) I just bought a coolingbase, it’s enough? I play games like: fortnite, valorant, CS:GO, Rocket League, COD and other not demanding of high performance on my GPU My room and pc have tons of ventilation. I’m from the south of Chile and currently the temperature is about 18°C (64,4°F) Alienware M15 i7-8750 (2.20ghz) GTX 1060 (up to date) 16 gb of ram 1 tb ssd SATA 512 gb ssd NVMe 256 gb ssd NVMe (only windows and drivers and have 80 gb of free space) Si me lo quieren explicar en español también sería bueno (soy chileno)