Heyo,
So I'm brand new to this forum but figured I could probably get better information on my situation here rather than what I've found scattered across the net. So back in July I upgraded from an RX 580 to the RX 5700 XT and at first I was very pleased with the card. I play games at 1080p so having a card where i can pretty much ratchet up the visual quality settings without worry has been incredible. But over the past couple week I've been noticing some general instability when playing games; the display will cut out when launching a game then come back to the game window being a white screen, sometimes the game window will turn to what I can only describe as TV static, and games will randomly freeze and/or stutter. What's strange to me is that the system is still responsive in the background, sometimes even the game itself is not completely frozen (I'll still be able to click around in-game despite not being able to see anything) and as soon as I alt-tab out of fullscreen, the Windows desktop comes right up like nothing is wrong (with games running in a window, the whole screen will cut out then come back with everything but the game working). From the research I have done, I've gathered that the current generation of Radeon cards has been plagued by general instability at the driver level. I've tried adjusting motherboard BIOS settings to lock the 16x slot to PCIe gen 3 instead of leaving it at auto; undid my CPU overclock to limit power draw; adjusted settings in Radeon Software such as disabling Enhanced Sync, Anti-Lag, and FreeSync; uninstalled and reinstalled drivers from a clean slate using DDU and checking factory reset on the driver installer; and I even completely wiped my computer and started from a brand new installation of Windows 10. Now, I'm at the point where I don't know what else to do besides get in contact with Sapphire and send the card in to get looked at and possibly replaced because conveniently problems didn't show up until AFTER my return window passed. But if anyone has any advice or suggestions as to actions I could take that may solve my issue, I'd greatly appreciate it.
Thank you,
Lawrence
System Information:
CPU: Ryzen 7 2700X
Motherboard: ASUS ROG STRIX X470-I
RAM: G.Skill TridentZ 16GB (2x8GB) DDR4 3400
GPU: Sapphire Nitro+ Radeon RX 5700 XT Special Edition
PSU: SilverStone SST-SX650-G (650 W)
Storage: 1 Samsung 960 EVO M.2 SSD (250 GB), 2 Samsung 860 EVO 2.5" SSD (Each 250 GB | Running in RAID 0), 1 Seagate BarraCuda 5400 RPM HDD (4TB)
Optical Drive: LITE-ON 24X DVD Writer