I'm encountering a weird issue with my second PC.
Parts: ryzen 3200G
MSI MPG x570 Gaming edge wifi
evga 500BR
Sandisk 1TB SATA SSD
2x Gskill Trident Z Neo 8GB 3600 C16
MSI RX 580 8GB OC
Windows 10 Pro
Two of the parts had issues I believe I resolved before this was built, but if someone thinks that they weren't issues that could be solved I would appreciate the heads up before I continue trying to troubleshoot defective/broken hardware.
1. The motherboard was previously in my main PC, but when I replaced it, I accidentally got thermal paste in the socket. i cleaned it out with 99% isopropyl alcohol, and the thermal paste that got in is not electrically conductive.
2. The CPU I bought from NewEgg arrived with a few bent pins. I gently got them all back in place and was able to easily socket the CPU.
The issues I'm having:
If I turn off the PSU, then turn it back on before turning on the system, it boots up without any issues(It does cycle through all the debug lights, starting on the CPU, then going back to CPU before getting to a post screen, then going to windows). I feel like this would be considered resetting the PSU or power cycling it. I'm able to use it for a while, but if I turn it off through the OS or with the power button, it will not boot back up. It will immediately go to having the CPU debug LED lit up. I've even tried waiting 12 hours before turning it back on, but that doesn't work unless I remove power to the PSU first. This PSU was in my main build for a while before I changed it when I upgraded to a more power hungry GPU and decided to go for a fully modular one. During that time it was in use, I never encountered any issues with it. The only times it seems to come back right away after a reboot is when its doing windows updates. The install media I was using was pretty out of date, so it rebooted around 5-6 times in a row without any issues.
When I left it running for approximately 9 hours while I was out at work, it stayed powered on for the whole time, however when I tried to use it, the cursor would move, but everything else was completely frozen. The time on the task bar stayed accurate so I'm not sure what to make of that.
During extremely light operation (web browsing, reading PDF's) I will randomly experience my screen go black for 1-3 seconds, then return to normal. Occasionally I will get a complete freeze for 1-2 seconds before the screen goes black, but this does not consistently happen and I cannot figure out what is causing it. I am able to play games on it. I tried Hell Let Loose, and it ran as expected for the hardware I'm using. As for temps, I have not noticed anything out of the ordinary when looking at HWiNFO64.
The HDMI port on the motherboard should work, however even after the PC is up and running it still will not produce any signals. This doesn't bother me too much since I don't plan on using that since I have a graphics card for video out.
Troubleshooting I've done so far:
I've tried taking the CPU out and placing it back in. Checked it for any bent pins or any burn marks or something to tell me that it was causing my issues, but it seems fine.
All drivers are up to date, I have windows updated to the most current release, BIOS is updated to most current release as well. I've tried two different kits of memory and both times it still encounters this issue. They are known good. I used them on my main PC for about a year(yes, I know using different kits from different manufactures with different speeds and CAS latency is not ideal. I've resolved that issue since then).
I'm thinking I should RMA the CPU, but on AMD's website they say that bent pins invalidate their warranty, however the pins were bent before I opened the retail box. It still had an intact security seal. I'm not sure if I should go to AMD or Newegg.
If anyone has any ideas or has encountered this issue, any guidance would be greatly appreciated.