Hello Geeks and IT specialists,
I have a problem with the graphics card on my Precision T3610 and I can't find the exact cause. Suddenly I loose the video signal and the monitors become completely black and the fans of the GPU fires up at maximum but the computer seems to run even no image or video output until I restart the computer, some times after I hard restart the computer, at the boot it shows me the following message " please power down and connect the PCIe power cable(s) for this graphics card" and after I disconnect and reconnect the PSU cable (8pin+6pin) the computer boot normally with now error message.
On the windows event manger when the crash happens, it records the critical event with the ID 41 (63) and source is Kernel-Power but with no code in the Bugcheck Code (0). In windows support they mentioned that it is retailed to insufficient power, but if it is the case why the card works fine the most of the time and this happens randomly !!??
This problem is annoying and causes me to loose my work everytime it happens and I am afraid to lose the GPU because this issue anyone can help me with this problem please ?
Computer Config :
Dell precision T3610
Xeon E5 1650 V2 @ 3.5Ghz
RAM 32 GB
PNY RTX 2080 Blower
PSU : 685W
1 HHD 3.5"+ 2 SSD
Event Viewer :
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>6</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2020-05-03T23:13:33.166981700Z" />
<EventRecordID>46567</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Idris-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">132330207406910296</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
</EventData>
</Event>