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Hi, This problem happened recently, my PC started to shutdown when i play games so i had to monitor all the components temps and everything looked find to me, i unplugged the PSU cables and reseating them again and that solved my problem with PC shutdown while playing games, the issue now the case RGB is not working, i have checked the RGB SATA power if it's connected or not, and it's connected, i tried different SATA connector and PC won't even start unless i unplugge the RGB SATA or put it back to its original connector, in the link below you can see in a video that RGB starts for a second and it turn off. i don't know where is the problem PSU or case! https://drive.google.com/open?id=1ZQ-fyyQRfUBek6ymbdM1-70pxLtTpk71 My PC specs: CPU: AMD Ryzen 9 3900X 3.8 GHz 12-Core Processor CPU Cooler: NZXT Kraken X62 Liquid CPU Cooler Motherboard: MSI MEG X570 ACE GPU: Geforce RTX 2080 Ti MSI Gaming X Trio Memory: G.Skill Trident Z RGB 32 GB (4 x 8 GB) DDR4-3600 Memory PSU: Corsair HX1000i (5 years old) Case: Phanteks Evolv X
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My PC shutdown completely while playing games
thoulfiqar replied to thoulfiqar's topic in Troubleshooting
i was only reseating the PSU connectors, and i guess everything is plugged correctly. at this moment case RGB is not working, i opened the case checked the SATA cables that are coming from the PSU i tried connecting the RGB cable to different SATA cable and i get the same result the RGB works for a second and turn off, i tried more than port and some times the PC won't even start unless i plug out the RGB cable, i recorded this in the link below: https://drive.google.com/open?id=1ZQ-fyyQRfUBek6ymbdM1-70pxLtTpk71 I don't know where the problem is, case or PSU -
My PC shutdown completely while playing games
thoulfiqar replied to thoulfiqar's topic in Troubleshooting
So the problem was occurring regardless of all the tests i have done different benchmarks and logging files shared with experts, and they say nothing shows a failure, so i decided to pull out the PSU from the case and re-plug all of the cables again maybe in different ports. so i tired that and started playing some games i played more than an hour and no shutdown, i have no idea what ive done but i still need to play more to check if its gonna happen again or not, before the PC shutdown after 2 - 5 minutes of gaming. the case I'm using is Phanteks evolve X and it has RGB, when i pulled the PSU and rearranging the cables, this RGB is gone and it just flashes for 1 second when i start the PC and it stays off the whole time, again i'm saying these because this might be indication to a problem that you can help me with. -
My PC shutdown completely while playing games
thoulfiqar replied to thoulfiqar's topic in Troubleshooting
I need to try this plus I’m using extension cable for mobo from cable mod maybe it’s causing the probelm -
My PC shutdown completely while playing games
thoulfiqar replied to thoulfiqar's topic in Troubleshooting
I tried to run the games on different drives and I got the same result. but thanks for your help. -
My PC shutdown completely while playing games
thoulfiqar replied to thoulfiqar's topic in Troubleshooting
Btw I found external cmos button on the mobo io shield, should I use it? -
My PC shutdown completely while playing games
thoulfiqar replied to thoulfiqar's topic in Troubleshooting
good thing there is a power button on the MOBO, i will do that tomorrow and comeback to you. again, thank you for your help. -
My PC shutdown completely while playing games
thoulfiqar replied to thoulfiqar's topic in Troubleshooting
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My PC shutdown completely while playing games
thoulfiqar replied to thoulfiqar's topic in Troubleshooting
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My PC shutdown completely while playing games
thoulfiqar replied to thoulfiqar's topic in Troubleshooting
even if the CPU is running on normal temps? -
My PC shutdown completely while playing games
thoulfiqar replied to thoulfiqar's topic in Troubleshooting
my BIOS is up to date, i will try to stress the system using heaven and prime95. i tried to install prime95 but it's not working for some reason. thanks for your help. -
My PC shutdown completely while playing games
thoulfiqar replied to thoulfiqar's topic in Troubleshooting
Thanks for the fast reply, i tried DDU and reinstalled the driver and i ran Witcher 3 just 2 minutes and PC shutdown. ill try the CMOS but need sometime to google how to CMOS LOL. -
Hi, I just built my new PC, everything is brand new except for PSU which is Corsair HX1000i the problem occurs only when playing games like the Witcher 3 or Monster Hunter, after couple of minutes or sometimes an hour the PC shutdown completely, I monitored the temperatures for CPU and GPU and it seems fine CPU in 60~ and GPU reaches 80 Max. i tried different stress tests such as Aida 64, MSI Kombustor, Heaven Benchmark 4.0. and no crashes, only in games which is driving me crazy. here is the PC specs: CPU: AMD Ryzen 9 3900X 3.8 GHz 12-Core Processor CPU Cooler: NZXT Kraken X62 Liquid CPU Cooler Motherboard: MSI MEG X570 ACE GPU: Geforce RTX 2080 Ti MSI Gaming X Trio Memory: G.Skill Trident Z RGB 32 GB (4 x 8 GB) DDR4-3600 Memory PSU: Corsair HX1000i (5 years old) Note: i was using old GPU Titan X Maxwell when i finished my build, after 2 weeks i bought the 2080 Ti and i had no issues in rendering using 3ds Max, but when i started playing games the problem happened. i really wish it's the PSU and not the GPU. one thing else when the PC shutdown, the memory RGB keeps going and when i try to start the PC it won't work unless i turnoff the PSU power from the back of the case then turn it on again and in that case i'm able to start the PC again. I appreciate your help.