Hello everyone,
About a month ago, I ordered a custom build gaming pc at my local hardware and software store (specs below) I have only played it to test it's performance and I noticed it was vastly under performing on several games, even tho the build scored really high on benchmarks. I have an "older" gaming pc to compare to (specs also below) which performs way better then my new build, which is kind of upsetting for the price, when I sent the rig back to the store for the first time I got an email saying the RTX2080ti (msi) had overheated and was basically rendered broken because of it, even tho I spend Less then 4h (not straight) on the pc testing games like Ac 3 remastered and battlefield V (which was marketed for the RTX series after all) I didn't do anything to it other then that. So they replaced my card with a brand new one, after receiving the pc again, and installing it at home the problem appeared to be the same, so we went back and got referred to a small business that builds Pc's and was in direct contact with MSI. So we looked at every aspect of the pc and found out that the screen was one big culprit already, It's an Acer predator with build in G-sync and 240 Hz. after changing the screen with a non gaming one with 60Hz, the pc seemed to perform a lot better but still not as expected and still had lot's of lag in games like bfv And ac 3 remastered, so they ordered another replacement card because we saw that the card became burning hot (which was not normal apparently)
Now guess what, the PC is still performing way worse then my older rig so something has to be wrong here unless I've been scammed by MSI-NVIDIA and INTEL for buying their hardware. Please if you could help me out here, I've been stuck now for several weeks not figuring this issue out with multiple people, and the rig cost me €5000 (which was more then half of my savings) I also did the bottleneck test on PCbuilds and it recommended a second RTX 2080ti because the processor is way to powerfull for it. Could it be that simple?
If there's anything information wise you need to help me please ask and I'll try and provide it for you!
Specs of the new rig:
Geforce RTX 2080ti
driver version 441.20
Intel core I9-9980XE CPU @ 3.00Ghz
31.69 GB RAM
1920x1080 240Hz
Specs of the "older" rig:
GTX1080ti
driver version 441.20
Intel Core I7-8700K CPU @ 3.70 Ghz
15.96 GB RAM
1920x1080 60Hz