ITJINN
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Everything posted by ITJINN
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Hello, I have a question I’d ask regarding something towards company. However, is there other questions towards the role you think I should ask? -
I’m going for an assessment day for my IT job (well.. if I get it) I just want to have some idea if I deal with the software or if I get asked about it
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Hello, can you please show an example of how a ticket would like when escalating it to 2nd like support. Like the lay out and what should also be included into the ticket
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Thanks, bud! this is the information I wanted to hear. You’ve been a great help! Also, if they have a back up but it was done like 1 day ago or so, do I still back up (after asking their permission)?
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So it’s usually I shouldn’t engage in talk, only if they begin it? except small talk like asking how they are
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nope, in person
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After I’ve asked the questions regarding the issues to the Computer and got all I need, do I just stay silent throughout the troubleshoot process or can I talk to the customer, if so, what are your typical conversations like?
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what about cloning?
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I’ve been told to back up before doing troubleshooting, do I do a back up regardless of what the problem is? even if it’s a minor one?
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I passed their technical test online. it will be 3 hours long. So I was wondering what could it be?
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Hello everyone, I have received an invitation to assessment centre for a 1st line support analyst. I was wonder if you knew what the assessment may consist and if there’s any advice you can give me? Kind regards
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Also, didn’t you have IT certificates already when you entered the job? like ccna or something and if you did, didn’t they care about that?
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I hear what you’re saying but my dad’s friend had a couple of certificates, worked hard in IT tech role and after two years, same role but in the Bank of England
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t
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Damn. Don’t do nothing like bro. Ever thought of doing maths again?
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Thanks bhai?
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Thanks bhai.
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I just want know the different perspectives of people in this field of IT, I could research about this but I want to hear it from the people. So, the question is: What do you love about your IT job, this could be: salary (state range), benefits/ perks, hours, whatever keeps you please.
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Thank you!
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Providing regular feedback to clients regarding the status of their tickets- Just saw this in a Job Ad and wanted to ask, how it is implemented?
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I totally agree with you. I want to get into a IT technician role, gain some certificates and go into university to study Computer Science
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Thank you for your input. I’m honest, I don’t mind going for a degree down the line, whatever it takes to be in a well paid, stable job but I do think you’re right.
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Wow, I really appreciate the time you took to write this, cheers mate!
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I think networking is slightly going downhill... and that was the one I wanted to originally pursue, that’s one I made this thread if I’m honest. I just don’t want to be a specialist within an area that will fall apart
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I think that’s the future cos it’s truly just starting but uno I just want to be in something that won’t end up falling apart because truly, I would want to become a specialist within that area
