Techpriest Captain Glandor

Thank you for the encouragement!

It is true, this is something I think I picked up when I worked for an ISP by the name of Cox Communications. "Get their problem fixed, get them off the phone asap otherwise no sales for you." And it's an issue that I must admit I've had a lot of trouble finding a way to stop myself with. My main inclination with fixing an issue is to get the individual fixed up and happy and off the phone asap. And it doesn't help that one of the clients I serve(of which I serve 31 different clients) has a time limit of 30 minutes for a phone call. Also- I'm at the front of the queue most of the time due to a long story that I won't get into here.(technical issue of sorts) Which means that even if I just got off of a call I will always take the next call first even if someone else on the team hasn't taken one for a while. All that said, I'm still trying to figure a way to help my mind slow down a bit more and be more meticulous while also not compromising speed to resolution, you know?

Greetings, Organic creatures. So- I've been working my first true IT helpdesk job for the past six months, it's been going fairly well- I've learned a lot and I'm looking forward to moving on to Desktop support and repair in the future...well- I think I am anyway. You see, being somewhat new to the idea of business IT...I make mistakes, and a lot of them. I've never done something huge like- giving a password to someone not authorized or anything that compromises people's data like so, but I do make smaller mistakes that I'm slowly getting better at. Sometimes listing an incident as a restoration instead of a request, sometimes forgetting to note a step or two in my tickets, sometimes not reading something correctly and enacting the wrong step at the wrong time...smaller, fixable errors. But I always do my best to repair them or fix them, I go through my tickets every night and ensure that they're all up to snuff and revised as needed. I try really really hard to be the best I can be, and I tend to tear myself apart over the smaller mistakes. It doesn't help that some of my superiors make it seem as though I just dropped a wrench and killed IBM Watson with every call out. (I know they mean well but they have a tendancy to try and scare you into fixing your mistakes rather than just letting you know they exist and letting you take it from there.) I was wondering if anyone else feels the same anxieties I do, and what you do to deal with them in this line of work. I enjoy it very much and I want to be as good as I can be, but I'm not going to lie- my own anxiety is tearing into me over it. Thanks.

And a bit of an update- please disregard this thread. I've confirmed that the hard drive is 100% dead, there is nothing that can be done.

Also- I feel the need to mention the following. Earlier it was able to get to the windows recovery screen, it'd try and auto-recover but then say it was unable to and gave me the ability to access backup systems. System restore was a no-go, system reset also did not work(they did not give me error codes) and I attempted to run a manual restoration through the command prompt using the chkdsk command, it seemed to detect a lot of errors and issues, but midway through the process was halted due to an unknown error, and this problem started.

Hello there friends. So I'm having an issue with a laptop. Specifically an Asus Model gl502v running Windows 10. Currently my issue is that this computer is unable to boot correctly, and I've been troubleshooting it for some time. Specifically when you power it on it is stuck at the "Republic of gamers" logo, if you attempt to go to BIOS at boot up it goes to a black screen. HOWEVER, when the hard-drive is removed the computer is able to get to BIOS without an issue. Obviously this is a hard drive issue then, no doubt. I think the data is intact though and needs to be recovered, and I actually don't think this is nescesarily an issue with the hardware- so I mostly just wanted to see if there was an easier way of doing this before I commit to it. My plan as of right now- extract the hard drive and hook it up to my main machine, back it up on my main machine and wipe the drive, re-install into the laptop and repartition and reinstall windows on the drive. As you might imagine, this will be a lot of work, but it's likely doable. My question is, is there an easier way to go about this that I'm not aware of? Thank you! May the Omnissiah bless you.